Shana Rusonis
“Optimization is a journey, not a destination.”
We’ll often point to this statement as a guiding light for our own testing, and as a recommendation to our thousands of customers—testing and optimization are iterative, learning-driven processes that are ongoing.
Experimentation means that nothing about your digital experience should remain fixed for too long. Changes to your website or app are one thing, but what about your process, team, or culture?
Chances are, if you’re an optimizer at heart, you’re experimenting with just about everything.
In our recent benchmark report survey, we asked optimizers at companies of all sizes and industries – what would you change about your optimization efforts, if anything?
Only 3% of respondents said they wouldn’t change a thing about their optimization efforts! They reported that there are always opportunities to improve, in true optimizer fashion. The changes that they mentioned fell into two main categories:
- Changes to the people working on optimization
- Changes to their optimization processes
These are difficult, but approachable challenges that we’ve researched and written articles about before. Here is a roundup of articles and resources to help you:
- Get more engineering and design resources for your testing program
- Add new members to your optimization team
- Establish more consistent processes for optimization
- Decide on your overarching goal/success metric for optimization
- Secure buy-in for optimization from your executive team
1. What to Say When: You Need Engineering and Design Help to Run More Complex A/B Tests
You’re not alone: 53% of the optimizers we surveyed for our Benchmark Report plan to increase their budget for optimization in the next year. Hiring additional technical help was high on their wish list when we asked about why they were planning a budget increase.
There’s no question; if you had technical know-how on your side, your optimization program could scale faster, experiment with bigger, more complex tests, or move from testing on the marketing site to testing in your product.
Educate and align your design and technical teams by addressing their concerns and speaking their language:
- Share how Suma Warrier of Move, Inc. aligned her optimization team with their internal QA and Engineering teams to ensure she follows their existing workflows when running experiments. She now gets part-time help coding more complex experiments from her engineering peers.
- Show how optimizing through a redesign process can help ensure that a new design is both performing well and visually delightful. We love these redesign examples from Smartwool and Soccerloco.
- They might not know that A/B testing is for engineers too, according to Kyle Rush, Director of Frontend Engineering and Optimization at Hillary for America. When he led optimization at the Obama 2012 campaign, his team A/B tested a new architecture for processing donations, and discovered a huge bug in the process.
2. What to Say When: You Want to Hire Dedicated Team Members for Optimization
41% of optimizers would like to add more people to their teams in order to scale their efforts.
Maybe you’re only just getting started with optimization, or you’ve been championing optimization while doing all of the work yourself. You want to scale your program, but you need help. Here are some of the roles like you are looking to add to their teams:
If you’re looking to bring on more help, share these resources with your higher-ups:
- You have a hiring plan and have identified the key skills you need to add to the team: How to hire an optimization rockstar.
- Show how optimization is becoming an essential skill set for any marketer focused on growth: What does it mean to be a growth marketer?
- Check out these tips for how to think about growing your optimization program.
Already have a job req ready to go? Post open positions to our Job Opportunities board in Optiverse.
3. What to Say When: You Need More Consistent Processes For Optimization
Almost half – 48% – of optimizers wish they had more consistent processes.
Excellent optimization is only possible when you pair excellent team members with a consistent group of processes. Sometimes, getting process right takes time and iteration, and some self-reflection.
When you want to streamline you brainstorming, hypothesis generation, and communication processes, bring these tips to your team:
- Learn how Pauline Marol and the Hotwire team generate hundreds of high-quality experiment ideas by structuring their brainstorming around conversion “themes”
- Show why a strong hypothesis is an essential component of every test you run
- Pick the right cadence for your testing program and run more, high-quality experiments with this example
4. What to Say When: Each Experiment is Measured Against Different Metrics
35% of benchmark survey respondents said they were still in search of an overarching metric for optimization. The key to optimization alignment with the broader business is choosing the right metric to measure. You’ll always be tracking micro-goals, like conversions and engagement, but it’s important to track the downstream effects of your experiments so you can articulate the business impact of your program.
Great optimization programs have nested goals, like this example: your conversion metrics should ladder up to larger company goals.
- To make optimization stick, focus on a quantifiable goal. Many companies will measure revenue as a straightforward, iron-clad method of measuring and communicating the value of their testing.
- Finally, for a more in-depth read, learn how to leverage the right metrics to delight your customers, engage your audience, and grow your business with our complete guide: Building your Company’s Data DNA.
5. What to Say When: You Need Executive Support for Testing to Get Started
About one in five optimizers (22%) are looking to establish executive buy-in for optimization. This can be a daunting challenge, but we’re here to help.
- Keep it simple with 6 killer stats to sell your boss on optimization.
- Here’s a strategy lesson on building your testing organization that can help you define your vision for your team and program before presenting it to your higher-ups.
- For a soup-to-nuts guide that will educate any stakeholder on the benefits of optimization, send them the Experience Optimization Playbook, complete with case studies, optimization benefits, and tips for getting started.
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