Enterprise CDP ActionIQ has plans to layer AI-driven solutions across its platform.
Enterprise composable CDP ActionIQ announced it will launch a suite of tools that leverage AI, and especially generative AI, to enhance customer experience. The first two modules are CXAI Data and CXAI Content.
CXAI Data has two component parts. GenAI Audiences allows marketers to create audiences, track performance and uncover insights using natural language prompts rather than SQL or data skills. AI Decisioning will recommend next-best-actions relating to products, offers, best channels, etc.
CXAI Content, through a new partnership with genAI content creation platform Typeface, will support the creation of custom, on-brand content for activation across any channel.
Why we care. Inevitably, some of these innovations by now look familiar. Using natural language prompts to create audience segments is a capability becoming increasingly common in the martech space. AI-driven real-time decisioning to recommend next-best-actions has actually been available from some vendors for a number of years.
What’s interesting is seeing how one of the longest-established, independent CDPs is integrating these solutions with its platform and into the workflow of its platform’s users.
What’s to come. ActionIQ also outlined elements of CXAI that are on the roadmap. These include:
- Audience of One. CX tailored to individuals rather than audiences.
- Creative of One. Content tailored to individuals.
- Faster Campaigns. With the marketer, through genAI, controlling audience building, content and creative (including copywriting) campaigns can get to market faster.
The post ActionIQ to add CXAI suite to its CDP appeared first on MarTech.
MarTechAbout the author
Kim Davis is currently editor at large at MarTech. Born in London, but a New Yorker for almost three decades, Kim started covering enterprise software ten years ago. His experience encompasses SaaS for the enterprise, digital- ad data-driven urban planning, and applications of SaaS, digital technology, and data in the marketing space. He first wrote about marketing technology as editor of Haymarket’s The Hub, a dedicated marketing tech website, which subsequently became a channel on the established direct marketing brand DMN. Kim joined DMN proper in 2016, as a senior editor, becoming Executive Editor, then Editor-in-Chief a position he held until January 2020. Shortly thereafter he joined Third Door Media as Editorial Director at MarTech.
Kim was Associate Editor at a New York Times hyper-local news site, The Local: East Village, and has previously worked as an editor of an academic publication, and as a music journalist. He has written hundreds of New York restaurant reviews for a personal blog, and has been an occasional guest contributor to Eater.
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