Category Archives: Business Improvement

23andMe CEO Anne Wojcicki wants to take the struggling company private—then comes the real work

August 01, 2024 23andMe CEO Anne Wojcicki wants to take the struggling company private—then comes the real work 23andMe was going to remake healthcare with its DNA spit tests. Today, it’s languishing on the sidelines. Wojcicki has a long road ahead. Direct-to-consumer genetic testing pioneer 23andMe unveiled a new product in May. Cofounder and CEO Anne … Continue reading 23andMe CEO Anne Wojcicki wants to take the struggling company private—then comes the real work

The power of outside thinking in solving business problems

  By Ophir Ronen January 19, 2024 Across every industry, from energy to manufacturing, to aerospace, there are problems so deeply entrenched that they seem insurmountable. In almost all cases, leaders, consultants, and task teams spend years and enormous budgets to tackle these challenges, too often to no avail. The result: At a certain point, … Continue reading The power of outside thinking in solving business problems

Continuous improvement and innovation: Successful customer journey operations

Learn the essentials of feedback loops, experimentation and agility to deliver continuous improvement in customer journey operations. Greg Kihlstrom on November 13, 2023 Creating a great customer experience is a top priority for most brands because customers value the entire journey, not just the products or services they purchase. However, delivering on this promise is … Continue reading Continuous improvement and innovation: Successful customer journey operations

Unlock Your Real Business Problem – and Solve it – Sooner Using Anticipatory Leadership

Daniel Burrus December 4, 2021 If you have read any of my past blogs, you know that in my Anticipatory Leader System, I teach a competency called the Skip It Principle. On the surface, something like problem skipping might seem like a hands-off approach to solving an issue that arises in your organization; however, it’s … Continue reading Unlock Your Real Business Problem – and Solve it – Sooner Using Anticipatory Leadership