Look out for the rise of digital CS as vendors try to do more with less. Kim Davis on October 19, 2023 Almost all SaaS companies are raising or maintaining their investment in customer success, while investment in digital customer success is growing steadily with 48% currently embracing it. The data is from a new … Continue reading SaaS companies embrace digital customer success
Category Archives: Customer Segmentation
Customer segmentation models to improve the performance of loyalty marketing campaigns by Comarch
Segmenting your customers is critical to your success. Comarch on December 20, 2022 Creating a loyalty marketing strategy is critical to understanding that every customer is unique. Every member has different needs, preferences, communication channels, behavior and emotions. Approaching all these unique members as one via mass communication is a big mistake when trying … Continue reading Customer segmentation models to improve the performance of loyalty marketing campaigns by Comarch
Understanding Your Target Customer: Creating a Customer Profile
Polina Zakaryan November 22, 2021 Whether selling through traditional avenues or eCommerce platforms, marketers must first understand which individuals are most likely to purchase their products and services. Creating an accurate customer profile of who, why, where, and how is the critical starting point for an enterprise to promote its brand. Social media marketing, for … Continue reading Understanding Your Target Customer: Creating a Customer Profile
Brands Love ‘Customer Segmentation,’ Agencies, Not So Much
Brands Love ‘Customer Segmentation,’ Agencies, Not So Much by Michael McLaren , Op-Ed Contributor, June 4, 2021 Marketing today is all about the customer, right? Well, it certainly should be, but this week’s intent data reveals an interesting disconnect between brands and agencies when it comes to “customer segmentation.” Customer segmentation is the process of … Continue reading Brands Love ‘Customer Segmentation,’ Agencies, Not So Much
What is Customer Segmentation?
Katie Sweet — June 18, 2019 Follow @misskatiehrdy — June 18, 2019 OpenClipart-Vectors / Pixabay Since I joined the working world years ago, I’ve tailored the way I describe my job to whoever asks me “so what do you do for a living?” If the person asking is in the martech industry, for example, … Continue reading What is Customer Segmentation?
Quizzes, Surveys, and Segmentation, Oh My
Daniel Ndukwu — July 23, 2018 Follow @daniel_ndukwu— July 23, 2018 Have you ever gotten an irrelevant email from a relevant company? Chances are you have. They send you information about the latest dress shirts when all you’ve ever bought and will ever buy are electronics. It may be a poor example but the truth … Continue reading Quizzes, Surveys, and Segmentation, Oh My
Quickstart: The 3-Step Path to Creating Customer Avatars
Faye Ferris — June 11, 2018 Follow @YouAreYourBoss — June 11, 2018 With the world turning into a virtual global village, businesses of all shapes and sizes are actively looking for ways to engage and connect with their target audience, online and offline. What differentiates successful businesses that click with their audience from those that … Continue reading Quickstart: The 3-Step Path to Creating Customer Avatars
The Power of a Great Keynote: Inspiring and Focusing Your Audience
Mladen Kresic — February 14, 2018 Follow @KRNegotiators — February 14, 2018 Keynote speeches — like the ones that kick off a big sales drive or annual meeting — are fantastic opportunities…that aren’t always leveraged to their fullest. Most executive leaders will take to the podium assured that the top-line strategic messaging of the day, … Continue reading The Power of a Great Keynote: Inspiring and Focusing Your Audience
6 Tips to Retain Subscription Services Customers
Richard Shapiro — July 21, 2017 Follow @RichardRShapiro — July 21, 2017 rawpixel / Pixabay Subscription services are unique business models and companies are struggling with how to retain those customers. Blue Apron is a good example. Blue Apron just announced that loyal customers are hard to find. According to a recent article in The … Continue reading 6 Tips to Retain Subscription Services Customers
5 Bulletproof SaaS Strategies Proven to Build a Culture of Customer Success
Burke Alder — July 18, 2017 — July 18, 2017 As SaaS organizations of any size can attest to, winning new clients is only half the battle. The real testament to a company’s product, culture, and employees is showcased in the success of its customers. Customer retention should not only be at the top of … Continue reading 5 Bulletproof SaaS Strategies Proven to Build a Culture of Customer Success