New Intercom Surveys and Switch aim at expanding the omnichannel service experience. Chris Wood on March 24, 2022 Today, customer engagement software company Intercom launched two new products – Surveys, a real-time insights tool, and Switch, a tool that transfers customers from a phone queue to Intercom’s Messenger support. They also announced a redesign of … Continue reading Intercom introduces new customer service and insights products
Category Archives: Customer Service
Customer Service Is the New Upsell
David Wagoner January 4, 2022 Turn eCommerce Expectations into Guaranteed Sales We all know that keeping your customers happy is the key to building loyalty and earning repeat business. If your customers aren’t satisfied with their buying experience, it won’t matter how good your marketing is, how many leads you receive, or how well your … Continue reading Customer Service Is the New Upsell
How to Strengthen Your Customer Support Strategy
Jared Atchison May 4, 2021 When you sell your product to a customer, you want them to feel confident in their purchase and come back for repeat orders. Creating a great product is the first step in this process, but it’s far from the last. Your support channels play a crucial role in providing a … Continue reading How to Strengthen Your Customer Support Strategy
Customer Service Tips for the Phone
Customer Service Tips for the Phone Any business, large or small, has a phone but with the advent of the internet and smartphones that can do anything at the touch of a button, it can be easy to forget the importance of etiquette and customer service when answering a business phone. Because it seems so … Continue reading Customer Service Tips for the Phone
How To Build Support For A Customer Data Platform
How To Build Support For A Customer Data Platform by Dan Hixson , February 19, 2021 “We can use something we already own, no need to buy something new.” Right? That’s the response marketers often get from their organizations if they request a customer data platform (CDP) to enhance their marketing efforts. Those responsible for … Continue reading How To Build Support For A Customer Data Platform
4 Effective Strategies for Selling to Wholesale Customers
Syed Balkhi January 8, 2021 Are you looking for a way to make more money with your online store? If so, you may want to consider the world of wholesale marketing. Essentially, wholesale marketing is when you sell your products to other businesses, usually for resale purposes. You can make new business connections, dramatically improve … Continue reading 4 Effective Strategies for Selling to Wholesale Customers
Customer Service on Instagram: The Complete Guide
Hugh Stephens November 23, 2020 When was the last time you’ve talked to a brand on social media? Would you like to learn how to use that experience to improve your brand’s customer service on Instagram? In this article, I’ll show you how to use Instagram to provide customer service. You’ll also learn tips and … Continue reading Customer Service on Instagram: The Complete Guide
Mapping The Customer Odyssey: Large Firms Say They’re Good At It
Mapping The Customer Odyssey: Large Firms Say They’re Good At It by Ray Schultz , Columnist, November 12, 2020 Customer journey mapping is a complicated science. But bigger firms are grasping it, judging by The Enterprise Perspective on Customer Journey Mapping, a new study by Ansira done in partnership with Ascend2. Of the enterprise companies, … Continue reading Mapping The Customer Odyssey: Large Firms Say They’re Good At It
Customer Service Week is October 5-9: Learn 5 Ways to Celebrate Your Virtual Agents When They Need it Most (Thanks, 2020)
Veronica Krieg September 28, 2020 2020 didn’t cancel National Customer Service Week. The festivities are set for October 5-9, and it’s up to you to celebrate your team, no matter where they’re working. I blinked in March and now somehow we’re finalizing our plans for Q4. This year, we’ve been robbed of ritual. We were … Continue reading Customer Service Week is October 5-9: Learn 5 Ways to Celebrate Your Virtual Agents When They Need it Most (Thanks, 2020)
How Social Media is Changing Customer Service [Infographic]
Stacey Rudolph August 20, 2020 Social media has really changed customer service behavior in recent years. The days of telephone, fax, letters and email are gone and social media is becoming more prominent when it comes to offering customer support and services. According to Invespcro, more than 80% of customers use social media to engage … Continue reading How Social Media is Changing Customer Service [Infographic]
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