Category Archives: Leadership

How Adaptability Leads to Leadership for Contact Center Supervisors

Daniel JamesSeptember 14, 2015 There’s no shortage of paramount personality traits to seek out in your contact center supervisors, and chief among those is leadership. And leadership is a fluid quality in a person – just typing “what makes a good leader” into Google can yield thousands of articles, all with different bits of advice … Continue reading How Adaptability Leads to Leadership for Contact Center Supervisors

IT Leaders: 5 Reasons to Encourage Citizen Development

Alexandra LevitSeptember 13, 2015 IT leaders who “teach employees to fish” may be feeding the business for a lifetime. Many IT leaders and even CIOs today are missing an opportunity. Their teams spend all day catering to business needs when, in fact, the business managers can and should be empowered to solve problems themselves. There … Continue reading IT Leaders: 5 Reasons to Encourage Citizen Development