Kaitlyn Hammond — November 3, 2017
Cyber Monday (CM), the Monday after Thanksgiving that promotes online shopping, has become almost as important as Thanksgiving and Black Friday in terms of holiday sales. In 2016, CM sales increased by 12.1 percent year over year, reaching a volume of $ 3.45 billion. That’s a higher sales volume than experienced on 2016 Black Friday. There is nothing to prohibit online sellers from participating throughout the Thanksgiving holiday, but CM is the day set aside for the biggest online promotions. The question of whether your small business should aggressively compete for CM business turns on several considerations:
What is your online presence?
If you don’t have a website, or if the website has problems, it’s getting late to make it work right. You certainly don’t want to be out there on CM with an untested or buggy site – it’s much better to perfect the website before using it. You’ll be better off by opening a page on Etsy or Amazon this year and then promote your website next yet.
What do you sell?
The extended Thanksgiving selling season favors products over services, with perhaps the exception of travel. Certain merchandise has historically seen strong sales on CM, such as laptops, cellphones, data storage, clothing, and beauty products. But that’s not to say you shouldn’t participate on CM with different types of merchandise – it’s ultimately your call.
Can you afford CM?
The purpose of CM is to achieve a sales spike. That means you might need extra merchandise and extra labor. Depending on your size, this might not be a major consideration. However, if you are a bigger business, you might have to prepare for CM by purchasing extra inventory and hiring additional part-time workers. If you anticipate significant costs in this regard, consider taking a loan from IOU Financial – the terms are fair, the money is available quickly, and you repay a small amount in daily or weekly increments instead of facing a largely monthly payment.
Can you absorb promotion costs?
Sure, on CM you can sell your most popular items for 90 percent off and make a big splash. Can you afford such an aggressive promotion? Is it overkill, or is it a reasonable response to your competitors? Do you sell a product mix that encourages repeat shopping? If so, getting folks to place their first online order with you might be worth an upfront loss. On the other hand, if you give away the store, you might not survive until next year’s CM. It comes down to sales projections, budgets, and cash. You can prepare for just about any promotion if you start early enough, but spontaneous last-minute promotions might leave you in a cash crunch.
Engage social media.
Activate your pages on Facebook, Snapchat, Twitter, LinkedIn and so forth to promote your CM sales. Ads on these pages are cheap and can be very effective. If you maintain a customer email list, prepare to ramp up a few days before Thanksgiving and again on CM. Services like MailChimp can help you set up and execute an email strategy – it’s not expensive but requires some preparation, so don’t wait until the last minute.
Try to establish closer relationships with new customers:
Hopefully, your CM promotions will draw in first-time customers. Besides adding them to your mailing list, do something extra to help cement your relationship with them. You might send them special offers or coupons as a thank you for shopping with you.
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Author: Kaitlyn Hammond
With a background in the Weddings & Events industry, Kaitlyn has always enjoyed collaborating with a variety of small business owners to creatively showcase a cohesive brand that stands out from the masses. Using her passion for storytelling and a knack for social media, she now provides business owners with… View full profile ›
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