By Lauren Valente January 22, 2024 For so long, career paths were generally thought of as linear: Get trained, build expertise, and work hard to advance in your chosen field until retirement. However, because of a global pandemic, challenging socio-economic crosswinds, and a tightening labor market, it’s no surprise that the way we view … Continue reading Worried about attrition? You should let employees rotate jobs
Suzanna Colberg — May 6, 2020 No company wants its worst performers to stick around for a long time. However, for many call centers, this “reverse attrition” problem is exactly what happens. Employees who execute interviews beautifully leave you with the kind of buyer’s remorse even your most bitter customers could only dream about. Sometimes … Continue reading Curb Call Center Attrition by with Dealing Poor Performers
Mary DavenPort — October 2, 2017 — October 2, 2017 FotografieLink / Pixabay As of 2016, tech industry turnover rate was 560,250 professionals per month, reaching a ten year high in the United States. With no sign attrition will naturally decrease, organizations are compelled to consider hiring and retention strategies that prevent the expensive turnover … Continue reading Keeping Employee Attrition Rates Low in a Tight Market
Brent Holland — December 28, 2016 — December 28, 2016 Attrition is costly. How costly is up for debate. Some research studies estimate that it costs $ 4,219 and takes 42 days to hire a new employee, which corresponds nearly identically to FurstPerson’s cost-of-attrition research that settled on $ 4,284 per lost employee. Others estimate … Continue reading 3 Commonly Overlooked Opportunities to Reduce Attrition
by Suzanna Colberg July 12, 2016July 12, 2016 No company wants its worst performers to stick around for a long time. However, for many call centers, this “reverse attrition” problem is exactly what happens. Employees who execute interviews beautifully leave you with the kind of buyer’s remorse even your most bitter customers could only dream … Continue reading Curb Call Center Attrition by Dealing with Poor Performers – Here’s How
by Suzanna Colberg March 2, 2016March 2, 2016 For large enterprises like contact centers, employee attrition is often viewed as an unavoidable cost of doing business. With high volumes of customers to deal with in a limited amount of time, call centers can be challenging environments, and it takes employees with the right set of … Continue reading Employee Attrition Is the Symptom, Not the Problem
Dave BrockJanuary 3, 2015 Some time ago, I wrote, A Frightening Look At The “Cost Of Selling.” It has been one of the most widely read posts I’ve ever written, with 10’s of thousands of views and 100’s of tweets. The post generated lots of discussion and comments about the challenges of recruiting, hiring, onboarding, … Continue reading Attrition Is A Leadership Problem
