Anthony Mersino — June 10, 2020 Do you think that your organization is too large or too old to succeed with Agile and Scrum? Think again. This success story describes how Bank of America successfully transitioned to Agile and Scrum, proving that Agile can be made to work in a large and established organization. Read … Continue reading Agile Success Story – Bank of America
Tag Archives: Bank
25 Staff Appreciation and Recognition Ideas That Won’t Break the Bank
Sean McDade — December 17, 2019 Employee experience is vital to a healthy and growing company. A poor employee experience leads to disgruntled or apathetic employees who suck the energy out a business. On the other hand, an exceptional employee experience leads to employees who pass on their enthusiasm to customers. In fact, customers are … Continue reading 25 Staff Appreciation and Recognition Ideas That Won’t Break the Bank
Organize Your Business Bank Accounts
Kara Perez — August 27, 2019 — August 27, 2019 It’s fairly common, in my experience, for small business owners to have unorganized business bank accounts. Some small business owners don’t even HAVE business bank accounts when they start their companies. While money is at the heart of our businesses, most people tend to think … Continue reading Organize Your Business Bank Accounts
You Don’t Have to Be a Big Bank to “Chase” This Video Strategy
Carolee Bennett — July 25, 2019 Follow @medialogic — July 25, 2019 Scrolling through your feed on any social media platform tells you one of the most important things you need to know about social content: video grabs your attention. This is exactly why, after pointing to how important video has become on every platform … Continue reading You Don’t Have to Be a Big Bank to “Chase” This Video Strategy
Keep Your Contact Center in North America Without Breaking the Bank
Amy Bennet — June 27, 2019 — June 27, 2019 A quick trip down memory lane reminds us that the 1990s saw a massive rise in the practice of offshoring call centers. With the convergence of economic factors and technological advancement, it was seen as the cheap alternative for companies who required basic customer support … Continue reading Keep Your Contact Center in North America Without Breaking the Bank
Financial Services Need to Bank on Secure Instant Messaging
William MacDonald — May 21, 2019 — May 21, 2019 Data protection has never been more crucial within the financial industry. With stories regarding high-profile cyber-attacks appearing in the news cycle with increasing regularity, financial firms are facing a new imperative to remain compliant. Ensuring that their communications and data transmission are secure, therefore, must … Continue reading Financial Services Need to Bank on Secure Instant Messaging
How to Reward Employees Without Breaking the Bank
Robert Gloer — April 4, 2019 Follow @IOUFinancial — April 4, 2019 Us humans are driven by incentive, and modern leaders understand the importance of rewarding high-performing employees. While typical ways of doing so include bonuses and pay raises, oftentimes small business owners can’t afford to reward their employees monetarily. If you are in the … Continue reading How to Reward Employees Without Breaking the Bank
Bank Of America, Capital One Customers Warm Up To AI Marketing Tech
Bank Of America, Capital One Customers Warm Up To AI Marketing Tech by Laurie Sullivan @lauriesullivan, June 11, 2018 Bank of America began rolling out its virtual voice assistant Erica, in March, and by June the financial institution says all customers will have an option to communicate with the technology online. The chatbot can search … Continue reading Bank Of America, Capital One Customers Warm Up To AI Marketing Tech
Bank Of America Launches AI-Driven Virtual Assistant
Bank Of America Launches AI-Driven Virtual Assistant by Chuck Martin , May 21, 2018 Bank of America is introducing its AI-driven virtual assistant Erica to its 25 million mobile clients. The digital assistant combines artificial intelligence, predictive analytics and natural language and can use voice, text or tapping. “Everything we do is based on what … Continue reading Bank Of America Launches AI-Driven Virtual Assistant
Train Your Employees Well (Without Breaking the Bank)
Rick Goodman — January 16, 2018 Follow @DrRickGoodman — January 16, 2018 QuinceMedia / Pixabay What motivates your employees? What makes them happy? What helps them to feel like you’ve invested in them? There are a few possible answers to that question, but here’s a big one: Education. Simply put: Your employees want to grow. … Continue reading Train Your Employees Well (Without Breaking the Bank)