By Casey Fiesler—The Conversation July 11, 2023 Twitter’s move on July 1, 2023, to limit the number of tweets users can see in a day was the latest in a series of decisions that has spurred millions of users to sign up with alternative microblogging platforms since Elon Musk acquired Twitter last year. In addition to a surge … Continue reading POV: Meta’s Threads is surging, but let’s not call it a Twitter-killer yet
If a call analytics platform makes sense for your business, these questions will help make sure you get the right one,: Pamela Parker on January 26, 2023 at 9:57 It’s easy to see why call analytics platforms have become an essential martech tool. They let marketers collect, analyze and act upon the growing volume of … Continue reading 37 questions to ask call analytics vendors during the demo
Qualcomm expects to make $4.5 billion from Apple settlement Jon Fingas @jonfingas The costs of Apple’s truce with Qualcomm are now much clearer. Qualcomm now estimates that it will pull in revenue between $4.5 billion and $4.7 billion from the settlement in the third quarter of the year, including both the one-time payment from Apple … Continue reading Apple and Ericsson call truce in years-long fight over cellular patents
9 Factors Influencing First Call Resolution Vineet Gupta / 16 Nov 2022 Companies can reduce customer churn by 67% if they succeed in solving customer issues during first-time interactions. This is what makes first-call resolution such an important factor for every organization. But what is the first call resolution? What factors influence first-call resolution? … Continue reading 9 Factors Influencing First Call Resolution
Twitter verification has always been a mess. Charging $8 a month won’t fix it. Charging for verification would be a boon for scammers and impersonators. K. Bell @karissabe NurPhoto via Getty Images It’s only been a matter of days since Elon Musk took over Twitter, but he’s already shaking up the platform in major … Continue reading Advertisers continue to flee Twitter as civil rights groups call for a boycott
By Shalene Gupta September 25, 2022 Remote work is here to stay. And with it comes an increase in demand for co-working spaces, as employees battle crying children and zoom-bombing pets. Experts predict that five million people will be using co-working spaces by 2024, a 158% increase from today. Business Name Generator, which provides companies … Continue reading Need space to take a Zoom call? Prepare to pay up in these 10 most expensive cities for co-working
By Jessica Bursztynsky August 30, 2022 Uber is introducing a new slate of safety features to its app in an effort to ensure user safety. Riders can now contact a safety agent with ADT Security Services while using the Uber app, via call or text, to monitor the trip and reach out to 911 … Continue reading Uber partners with ADT so you can now call or text a safety agent during your ride
Apple Store workers in Atlanta will hold union vote in June The process starts on June 2nd. I. Bonifacic @igorbonifacic May 3rd, 2022 Brandon Bell via Getty Images Workers at the first US Apple Store to file for a union election will decide whether to unionize next month. According to an agreement obtained by The … Continue reading Apple Store workers in Georgia call off union vote over intimidation claims
By Jeff Beer March 19, 2022 When Walter Geer looks around, he doesn’t see a lot of people who look like him. As a Black executive creative director at the WPP-owned advertising agency VMLY&R, Geer rarely sees another Black face at his seniority level. In fact, when he started actively looking into just how many … Continue reading ‘Black Madison Ave’ should be a wake-up call to all corporate leaders
Salesforce co-CEO Marc Benioff gave a look into how enterprises and B2B marketers are transforming at this stage of the pandemic. Chris Wood on March 2, 2022 at 2:36 Salesforce Chairman and co-CEO Marc Benioff shared news on how one of technology’s biggest enterprises is adapting to the most recent developments in COVID as … Continue reading Salesforce talks about remote working and events in its earnings call
