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Tag Archives: CEO’s

CEO’s Guide to Growth Through Ease of Business & Ease of Work

Growth Strategy

Lynn Hunsaker January 18, 2022 “Customer-centered management is straightforward business sense,” declared the first article1 in this six-part CEO’s Guide to Growth series. Indeed, this declaration is reinforced by the new Principles of Corporate Governance, overhauled by Business Roundtable in August 2019.2 Modern corporate governance replaces shareholder primacy with balanced attention among five vital stakeholders: … Continue reading CEO’s Guide to Growth Through Ease of Business & Ease of Work →

Why Digital Transformation is Now on the CEO’s Shoulders and What That Means For You in the Contact Center

Digital Transformation

Veronica Krieg January 30, 2021 We’re all tired of harping on the negatives of 2020 (because well, there are tons, and it’s all still fresh). But it turns out, the tumultuous year brought us some positives, too. It’s a year that showed us opportunity. The opportunity to be more intentional with your time. To start … Continue reading Why Digital Transformation is Now on the CEO’s Shoulders and What That Means For You in the Contact Center →

CEO’s Guide to Growth through Customer-Centered Management

Growth Strategy

Lynn Hunsaker — April 22, 2020 In every company where customer experience is a hallmark of their success, the CEO is the ringleader of customer-centered management. This type of leadership is indeed rare: it wasn’t the nucleus of your university’s business curriculum, it’s not yet central to Wall Street’s conversations about your company, and it’s … Continue reading CEO’s Guide to Growth through Customer-Centered Management →

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