Tag Archives: Critical

Are You Missing Out on the Most Critical Digital Agency Deliverable?

Randy Milanovic — May 7, 2020 Ask the average business leader what they want from their web partner and they may tell you it’s a killer website. Okay, so you know making it pretty isn’t enough… they might also mention prompt service, transparent billing, or consistent lead generation results. These are all good answers of … Continue reading Are You Missing Out on the Most Critical Digital Agency Deliverable?

Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives

Critical Competencies needed for work at home vs brick & Mortar Stores A widespread and ever-increasing trend within the contact center industry is to allow service representatives to handle customer contacts from the comfort of a home office. The growth of this virtual contact center workforce begs at least two questions: what are the key … Continue reading Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives

10 of the Best Blogging Tips for Beginners (+ Critical Mistakes to Avoid)

Micah Lally — February 6, 2020 Crafting the ideal online presence for your company is much more than a one- to two-step process. From webpage spacing and keyword choices to color schemes and calls-to-action (CTAs), there are countless individual factors that affect the success of your online marketing. One of which is your content creation, … Continue reading 10 of the Best Blogging Tips for Beginners (+ Critical Mistakes to Avoid)

Avoid These Critical Mistakes in Your Quarterly Business Reviews

Nicci Nesmith Hammerel — January 27, 2020 Is your quarterly business review format putting your customer relationships at risk? Once your prospect becomes a customer, you might focus on typical customer success drivers, like getting your customer to adopt and love your product, or to stay engaged through check-ins and quarterly business reviews. After all, … Continue reading Avoid These Critical Mistakes in Your Quarterly Business Reviews

Entrepreneurial Mindset – Here is the Most Critical Characteristic

Steven Imke — January 6, 2020 My wife is from eastern Nebraska also known as the cornhusker state. Traveling thru eastern Nebraska, just about all you can see is corn and more corn. The lack of visual diversity often causes abstract thoughts to dominate my self-talk as the miles click by. During a trip one … Continue reading Entrepreneurial Mindset – Here is the Most Critical Characteristic

Pro Tip: The critical and delicate relationship between design thinking and customer empathy

It’s easy to get so caught up in consumer feedback you lose sight of sound business judgment. Greg Heist on December 20, 2019 Achieving customer-centricity involves deeply understanding customer needs and fulfilling them better than anyone else. In turn, design thinking is foundational to staying in sync with customers. That said, it’s one challenge to understand … Continue reading Pro Tip: The critical and delicate relationship between design thinking and customer empathy

Opportunity Costs in Decision Making – A Critical Success Factor for SMEs

Karam Mangat — December 12, 2019 The digital disruption in fin-tech and business technology, in general, is phenomenal. BizTech and FinTech innovations that support small businesses are being developed at a rapid pace. Yet, small businesses are still failing at an alarming rate. According to the Bureau of Statistics, there are over 2 million small … Continue reading Opportunity Costs in Decision Making – A Critical Success Factor for SMEs

3 Critical Business Skills Every Digital Marketer and Social Media Manager Must Master [Podcast]

Pam Moore — October 25, 2019 Follow @pammktgnut   Are you a digital or social marketer leader wanting to progress in your business and marketing career? Do you find yourself getting stuck, getting passed over for promotions? Do you often find it hard to win budgets, grow your team or simply justify your own job? … Continue reading 3 Critical Business Skills Every Digital Marketer and Social Media Manager Must Master [Podcast]