Jen McKenzie — October 16, 2017 — October 16, 2017 Customer Success isn’t an easy job, there’s always a certain amount of negativity that comes with it. Nonetheless, Customer Success has the potential to be one of the most rewarding and fulfilling jobs in the company. As a leader, it’s your responsibility to motivate the … Continue reading 4 Ways to Motivate CSMs to Go Above and Beyond
Todd Eby — June 7, 2017 — June 7, 2017 Need to get some time back? The job of a CSM is tough. It’s time consuming, requires a lot of focus (while juggling a ton of different things) and has a lot of responsibility. To thrive, you need every advantage that you can get. And … Continue reading 33 of the Best Productivity Tools for CSMs
Sam Feil — December 27, 2016 — December 27, 2016 For those just joining my blog series CSM from the Trenches, welcome. In this series, I discuss trends, best practices, and advice for frontline customer success managers (CSMs). Being on the CSM frontline allows us to directly influence the success of our clients. I love … Continue reading CSM from the Trenches – 4 Segmentation Strategies for Frontline CSMs
