Kristina Glynn — April 20, 2017 — April 20, 2017 Customer centricity is the idea that organizations should not only serve their customers, but also get “close to them” — understand what they value, deliver exceptional experiences and memories, and work to build relationships. In a 2011 article in Fast Company, author Brian Solis wrote: … Continue reading Customer-to-Employee Recognition: A Revolutionary Approach to Engagement →