Tag Archives: Development

Have a Product Idea? Know These Costs Involved in Product Development

Product Development

Tanya Kumari — June 10, 2020 There are dozens of issues in the digital world and your product idea might just be able to solve a majority of them. But building the product from just an idea can be challenging, especially for non-technical entrepreneurs or CEOs. And even if you have found out how you … Continue reading Have a Product Idea? Know These Costs Involved in Product Development →

The Strong Link Between Engagement, Retention, and Career Pathing: Examples of Employee Development Plans that Give your Contact Center Agents a Reason to Stay and Work Hard

Employees Retention

Laura Krajewski — May 22, 2020 I have this friend — let’s call him Josh. He’d been at his job for a year, even though he didn’t love the work he was doing. The job offered Josh good pay, security and professional experience. But, ultimately, it wasn’t the kind of work he wanted to do … Continue reading The Strong Link Between Engagement, Retention, and Career Pathing: Examples of Employee Development Plans that Give your Contact Center Agents a Reason to Stay and Work Hard →

Organizational Culture: Definition, Importance, and Development

Corporate Culture

Kellie Wong — May 11, 2020 A great organizational culture is the key to developing the traits necessary for business success. And you’ll see its effects in your bottom line: companies with healthy cultures are 1.5 times more likely to experience revenue growth of 15 percent or more over three years and 2.5 times more … Continue reading Organizational Culture: Definition, Importance, and Development →

How Distributed Development Can Support Retail During COVID-19

Retail Industry

Jonathan Fries — May 4, 2020 Like most industries, the predictions for COVID-19’s long-term impact on retail vary. However, the immediate result of the pandemic and associated closures was a large-scale disruption of commerce. In retail, brick-and-mortar retailers took the brunt of the hit as many were forced to close their doors until further notice. … Continue reading How Distributed Development Can Support Retail During COVID-19 →

How to Communicate Software Development Costs to Your Finance Department

Cost Management

Katy Stalcup — March 9, 2020 If you’re in engineering or development, communicating about cloud infrastructure and other software development costs with your finance department is tricky. For one thing, those costs are almost certainly rising. Also, you are in different roles with different priorities. This naturally creates barriers of communication. You may think your … Continue reading How to Communicate Software Development Costs to Your Finance Department →

Building Your Own Professional Development into your Call Center Strategy: The Top 5 Call Center Manager Skills to Help your Team (and You) Thrive

Call Center

Laura Krajewski — February 24, 2020 Between meetings with other managers and department heads, you barely have time to answer all the mentions on Slack. Your agents ping you constantly asking for advice. You’ve got a running to-do list with KPIs to track and updates to make to training materials. And, you have a meeting … Continue reading Building Your Own Professional Development into your Call Center Strategy: The Top 5 Call Center Manager Skills to Help your Team (and You) Thrive →

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