By Brandon Krieg August 26, 2020 The financial services industry is broken. We’ve known this for a very long time now. Take, for example, the $11B in overdraft-related fees charged by the nation’s biggest banks in 2019. Or, the way these fees disproportionately impact low-income and nonwhite customers. And let this sink in: Just 9% … Continue reading Now is the time to build more equitable—and empathetic—financial services →