By Kim Kelly February 26, 2023 On February 16, the longest-running strike in the country came to an unexpected end when the United Mine Workers of America sent a letter to the CEO of Alabama-based Warrior Met Coal offering to send its members back to work. Nearly two years ago, on April 1, 2021, … Continue reading The longest strike in the U.S. just ended: This is the workers’ story
Sam Frampton — October 10, 2019 In this blog, we’ll talk you through the advantages of collecting open-ended feedback and explain how it can help develop a deeper understanding of your customers. It’s time for CX pro’s rethink how they survey customers. close ended survey We are in the middle of a massive shift in … Continue reading The Advantages of Open Ended Survey Questions
