Karl Sakas — February 19, 2019 Follow @KarlSakas — February 19, 2019 Get paid faster: Be the squeaky wheel on Accounts Receivable. An agency owner was having an Accounts Receivable problem—several clients weren’t paying on-time. As her coach, I asked what happened. She emailed: “Majority is still due to outstanding invoices going unpaid.” I notice … Continue reading Get Paid Faster, With Active Escalation on Accounts Receivable
Tag Archives: Escalation
Establishing an Issue Escalation Process
by Karin RondeSeptember 14, 2016 Handling issues with customers is never easy. First of all, you have to determine the scale of issues that require escalation, asking yourself ‘does this affect the customer, for how long, and do they need to know about it?’ In most cases, the answer is yes, even if it’s a … Continue reading Establishing an Issue Escalation Process