October 21, 2024 Relax, you haven’t been fired. How to get better at accepting negative feedback If you find yourself panicking every time your manager gives you feedback, here’s what you can do. BY Art Markman Criticism is never fun to get, because it reflects something that you could have done better. Even the people who … Continue reading Relax, you haven’t been fired. How to get better at accepting negative feedback
The state of today’s consumer? Upset by negative experiences — but staying silent about them too. Kim Davis on October 15, 2024 Brands today are challenged by heightened consumer expectations and declining consumer feedback. In other words, negative experiences sharply impact customer loyalty, but — despite the ready availability of feedback channels — consumers … Continue reading Declining customer feedback and loyalty, growing AI skepticism
Starbucks creates connection with its customers through an AI-driven feedback loop. But you can take some first steps beginning with a simple use case. Melissa Reeve on September 16, 2024 According to the experience management company Qualtrics, 63% of customers believe companies need to get better at listening to their feedback. This aligns with … Continue reading How to build fast, effective feedback loops in an AI-driven world
July 17, 2024 How do I give feedback to my boss? A smart manager will see your feedback as a gift, because most never get feedback on their job performance. BY Kathleen Davis Welcome to Pressing Questions, Fast Company’s work-life advice column. Every week, deputy editor Kathleen Davis, host of The New Way We Work podcast, will answer the biggest … Continue reading How do I give feedback to my boss?
Use these tips to create more effective email surveys and review requests your customers will want to open and complete. Kath Pay on February 5, 2024 Which of the three statements below comes closest to your view when it comes to email surveys and review requests: A. Love ‘em! They’re useful, and we use the … Continue reading Why it’s time to rethink your feedback emails and how to do it right
EU seeks feedback on potential regulation of Microsoft and Apple services Radek Zielinski / Oct 10, 2023 The European Union is actively investigating whether several key services from tech giants Microsoft and Apple should fall under the bloc’s new Digital Markets Act (DMA), which aims to increase competition in the digital sector. According to … Continue reading EU seeks feedback on potential regulation of Microsoft and Apple services
To boost their fan experience, PGA TOUR will identify macro trends, as well as implement personalization and improve other touchpoints using Qualtrics XM. Chris Wood on August 18, 2022 This week, the PGA TOUR announced a partnership with experience management (XM) technology company Qualtrics to begin a multiyear transformation of fan experience across all touchpoints … Continue reading PGA TOUR transforms fan experience, analytics and customer feedback
DISQO Acquires Feedback Loop, Accelerates Understanding Of Customer Experience by Laurie Sullivan @lauriesullivan, May 5, 2022 DISQO, a customer experience platform, on Thursday announced the acquisition of a software-as-a-service technology company that enables marketers to learn what consumers really think and feel about their brand’s products and services. The acquisition of Feedback Loop accelerates DISQO’s … Continue reading DISQO Acquires Feedback Loop, Accelerates Understanding Of Customer Experience
Riley Steinbach October 5, 2021 The benefits of continuous 360-degree feedback are inevitable. For example, it helps provide an accurate picture of employee performance and can eliminate biases in the workplace. While there are many benefits that organizations are aware of, many struggle to implement this 360-degree feedback. Whether it be they don’t have a … Continue reading Implementing 360-Degree Feedback In Your Organization
Chiara Toselli September 28, 2021 Many organizations have decided to ditch the once-a-year annual appraisals, and implement quarterly check-ins and continuous feedback. This is largely due to a switch in the generational workforce. Millennials and Gen Z now constitute almost 50% of the workforce. While all employees want feedback, younger generations want it the most. … Continue reading Continuous Feedback Is Still Not Enough
