Feedback optimization is the process of using readers’ comments to improve your content. See how this strategy can improve SEO performance while creating better search results for your audience. Abby Reimer on July 30, 2020 In my last post, I shared how UGC (User Generated Content) helped my nonprofit client create authoritative articles that 1.) … Continue reading Feedback optimization: A user-first approach to SEO
Chanakya Kyatham — May 21, 2020 The global crisis of the Coronavirus disease has been the bane to businesses and organizations all across the world. It’s not only in terms of providing the best services but also in terms of obtaining customer feedback and surveys. Before the lockdown was announced along with strict measures of … Continue reading 7 Best Ways to Obtain Your Contactless Customer Feedback and Satisfaction Surveys [Infographic]
Veronica Krieg — March 9, 2020 Have you ever heard of Flashbulb memory? Flashbulb memory is our tendency, as humans, to only remember experiences where our emotions run high. The thrilling time we went skydiving. The upset we felt when we didn’t get that promotion. Or, the infuriating call we had with a red-hot customer … Continue reading Call Center Improvement Strategies that Work: 4 Ways to Offer Your Agents Instant Feedback and Finally Deliver on Your Customer Experience Promises
Kellie Wong — March 3, 2020 For many of us, “employee feedback” sparks memories of uncomfortable annual conversations with unapproachable managers. In today’s world, however, employee feedback has evolved into ongoing listening strategies that build trust between managers and employees. Regular employee feedback results in significantly higher engagement, with a plethora of attendant benefits. Let’s … Continue reading 10 Employee Feedback Examples and How to Use Them
Thomas Griffin — February 26, 2020 As a business, it’s essential to invest in analytics solutions and other reporting tools to get information about your marketing campaigns, user behavior, and other key metrics. You need to measure your activities to leverage what’s working and to change what isn’t. One powerful way to get insights is … Continue reading 5 Ways to Get Feedback That Will Grow Your Business
Rick Goodman — January 28, 2020 4 Strategies for Delivering Solutions Oriented Feedback There are 4 strategies for delivering solutions oriented feedback that I use with great success as a motivational keynote speaker, I receive solutions-oriented feedback regularly from my clients. Delivering and receiving feedback as a leader is crucial for your growth and … Continue reading 4 Strategies for Delivering Solutions Oriented Feedback
Improving the customer experience and improve your business operationally means keeping up with the many ways customers communicate with you. Adam Dorfman on January 3, 2020 Contributor and SMX speaker, Adam Dorfman, thinks the customer feedback ecosystem is going to play an even more important role in the coming year for businesses looking to … Continue reading Businesses need to think differently about customer feedback data in 2020
Rob Press — December 26, 2019 In theory, we are all very aware of how important feedback is. In practice, the sheer amount of work we need to get through on a daily basis often prevents us from thinking about delivering and requesting feedback from others. With the workplace undergoing more dramatic and turbulent changes, … Continue reading The Importance of Regular Feedback
J. Kevin McHugh — December 4, 2019 A huge part of your job as a leader is to help people grow and succeed. Delivering feedback — both positive and negative — is a critical part of employee growth, and sharing feedback in a way the resonates requires a good deal of self-awareness and skill. For … Continue reading How to Deliver Effective Feedback
CX leaders in B2B industries routinely have a formal process in place to collect customer feedback and hold multiple departments accountable for their customer experience efforts, according to a recent report from Medallia. Amy Gesenhues on November 26, 2019 B2B businesses have as much to gain from an optimal customer experience strategy as B2C organizations, … Continue reading Want to be a CX leader? Embrace more listening channels, collect and share customer feedback
