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Bob Apollo — May 25, 2017 Follow @bobapollo— May 25, 2017 The precise proportions vary a little depending on what researcher you listen to, but the general conclusion is remarkably consistent: the majority of meetings with sales people generate little meaningful value for the potential customer. They often turn out to be a complete waste … Continue reading Filling the Value Vacuum
by Sunil Bagai Follow @ZenithtalentSeptember 6, 2016 If we look back at the Bureau of Labor Statistics’ (BLS) jobs report for the summer, the figures tell a more nuanced tale than stasis or small improvements. The good news is that businesses hired 5.1 million professionals. The bad news is that all industries, in aggregate, … Continue reading Progressive Filling: 3 Ways to Move Forward from Backfilling
by Vanessa Kirchner-Leida April 2, 2016April 2, 2016 You may be wondering why video is becoming such a popular customer service option. Well, remember the days when the majority of customer transactions and communications were face-to-face? I recall the sincere and welcoming bank teller when I arrived at my local branch to deposit a check … Continue reading Filling the Customer Service Void with Video
