UK surgeon named world’s first astronaut with a disability Decorated doctor and athlete John McFall lost his right leg after a motorcycle accident at age 19. The European Space Agency Will Shanklin The European Space Agency on Wednesday selected the world’s first astronaut with a disability. John McFall, whose right leg was amputated … Continue reading UK surgeon named world’s first astronaut with a disability
9 Factors Influencing First Call Resolution Vineet Gupta / 16 Nov 2022 Companies can reduce customer churn by 67% if they succeed in solving customer issues during first-time interactions. This is what makes first-call resolution such an important factor for every organization. But what is the first call resolution? What factors influence first-call resolution? … Continue reading 9 Factors Influencing First Call Resolution
Pinterest TV’s First Shop The Holidays Event Launches by Laurie Sullivan @lauriesullivan, November 14, 2022 It won’t be long before we deck the halls in holiday decorations. Pinterest TV on Monday launched its first Shop the Holidays event, made possible with shoppable content from brands such as JENNY BIRD, Wayfair, NUDESTIX, and others. This week, … Continue reading Pinterest TV’s First Shop The Holidays Event Launches
Agency New Biz Continues To Recede Through First 8 Months by Joe Mandese @mp_joemandese, October 14, 2022 While the ad industry still is not in a recession, according to the major agency forecasting units, the major agencies continue to see their year-over-year revenues declining, according to a monthly tracking study of revenue gains by consultant … Continue reading Agency New Biz Continues To Recede Through First 8 Months
DoubleVerify Launches Attention Measurement, Mondelez First To Use by Laurie Sullivan @lauriesullivan, October 5, 2022 DoubleVerify this morning unveiled the DV Attention Lab, a new attention-based measurement service its positioning as an alternative to third-party cookie-based targeting. The service, which uses in-depth attention data to measure ad exposure and engagement, has Mondelez International as its … Continue reading DoubleVerify Launches Attention Measurement, Mondelez First To Use
Mercedes’ EQS SUV arrives in US showrooms this yearThe EQS looks much better in SUV form. R. Baldwin @strngwys Building upon the success of the EQS and the launch of the EQE, Mercedes has another electric vehicle on the way to the United States. This time it’s more in line with what the … Continue reading Mercedes-Benz starts production of its first electric SUV in the US
By Elizabeth Segran August 17, 2022 Telfar Clemens, the Liberian-American designer, is known for his radical inclusivity, encapsulated by his slogan, “It’s not for you. It’s for everyone.” [Photos: Telfar] He only designs unisex garments and he deliberately prices his products to be more affordable than other designers. His famous tote bag—sometimes known as the … Continue reading First look: Telfar’s debut sportswear collection
Emails triggered by price cuts and back-in-stock have 25% first purchases rate. Constantine von Hoffman on August 15, 2022 Welcome emails and those triggered by inventory changes have the best click-to-open and first purchase conversion rates, according to a new study. Email campaigns triggered by price cut and back in stock notices resulted in first … Continue reading Welcome emails have best click-to-open and first purchase rates
The Expansion Is Over: Ad Economy Recedes For First Time In 16 Months by Joe Mandese @mp_joemandese, July 18, 2022 The U.S. ad market contracted 3% in June, marking the first decline since February 2021, according to a MediaPost analysis of data from Standard Media Index’s U.S. Ad Market Tracker. The contraction follows a steady … Continue reading The Expansion Is Over: Ad Economy Recedes For First Time In 16 Months
11 Tips For Improving First Contact Resolution With Data Jordan Durham / 14 Jul 2022 Imagine this scenario: You buy a new printer but can’t connect it with your router. You call the manufacturer, make it through the phone tree, and a representative walks you through the process. The next morning, you try to … Continue reading 11 Tips For Improving First Contact Resolution With Data
