Tag Archives: five

Five Powerful Employee Feedback Tips for Customer Experience Leaders

Thomas Ewen — November 15, 2018 — November 15, 2018   geralt / Pixabay Companies often focus solely on customer experience, forgetting the actual driver for an excellent customer journey – their employees. According to the 2016 CXEvolution study by MaritzCX, “customer-centric companies are three times more successful at driving significant financial improvement and customer … Continue reading Five Powerful Employee Feedback Tips for Customer Experience Leaders

Five Tips to Be a Happier, More Balanced Business Owner

Kaitlyn Hammond — October 31, 2018 — October 31, 2018 rawpixel / Pixabay If you run a small business, you probably have become accustomed to working hard….really hard. Seven-days-a-week hard, with nary a day off. Admirable, but also dangerous, because you risk burnout, health problems, and grumbling employees. It’s up to you to create a … Continue reading Five Tips to Be a Happier, More Balanced Business Owner

E-Learning: Five Reasons It Would Work For Your Organization

Darleen DeRosa — October 27, 2017 Follow @onpoint_llc — October 27, 2017 coyot / Pixabay Training and developing leaders at all levels is one of the most crucial challenges faced by organizations in today’s fast-paced and demanding competitive environment. However, many companies find it difficult to devote the time and/or money needed to accomplish these … Continue reading E-Learning: Five Reasons It Would Work For Your Organization