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The Anatomy of a Successful Call Center: A How-To Guide for Managing a Call Center Team Full of Stellar Agents

Call Center

Laura Krajewski — March 15, 2020 Stop me if you’ve heard this story before: You start your job as a new customer service agent at your company. You go through training, get coached to use the company software, and learn to de-escalate situations with angry customers. You learn the products, services, and you know how … Continue reading The Anatomy of a Successful Call Center: A How-To Guide for Managing a Call Center Team Full of Stellar Agents →

Tech Entrepreneur: From Side Hustle to Full Time Job [Infographic]

Freelancing

Brian Wallace — October 30, 2019 Follow @nowsourcing There’s never been a more perfect time than now to sell your knowledge online to earn an extra buck. Interestingly enough, the global e-learning market is expected to reach $ 400 billion by 2026, so using the technology you already know is a sure-fire way to secure … Continue reading Tech Entrepreneur: From Side Hustle to Full Time Job [Infographic] →

The glass was half full at Cannes this year: 3 trends on everyone’s lips

Management Excellence

From the expanding and complicated regulatory landscape to OTT and streaming’s effect on broadcast advertising, this year’s Cannes ushered in a renewed sense of urgency and purpose. Dallas Lawrence on June 27, 2019 The biggest global gathering of advertising industry professionals wrapped up this past weekend as the major players that drive the half trillion … Continue reading The glass was half full at Cannes this year: 3 trends on everyone’s lips →

How Part-Time Entrepreneurs Can Grow Their Business to Full Time Status

Entrepreneurship Lessons

Choncé Maddox — November 7, 2018 — November 7, 2018 ar130405 / Pixabay Have you ever read articles or listened to podcasts featuring entrepreneurs who businesses literally blew up over the course of a year or so? You may find yourself picking your jaw up from the ground after you realize that they still have … Continue reading How Part-Time Entrepreneurs Can Grow Their Business to Full Time Status →

Coming Full Circle: How Businesses Are Returning to Social Media’s Original Intent

Social Media Utilization

Chans Weber — May 4, 2018 Follow @chansweber — May 4, 2018 Social media existed long before the Internet. Persians in 550 B.C.E. are credited with creating the first rudimentary postal system, a system described by Greek historian Herodotus as being complete with riders and horses ne’er deterred by “snow nor rain nor heat nor … Continue reading Coming Full Circle: How Businesses Are Returning to Social Media’s Original Intent →

Keyword-Optimized-for-SEO Domain Names Need Either Full Commitment or Registered and Forgotten

Keyword Research

Chris Abraham — November 15, 2017 Follow @chrisabraham — November 15, 2017 Sometimes a little knowledge is a dangerous thing. The moment a CMO truly discovers search they go on a domain name buying spree with the desire to buy every domain name available with the keywords they associate with their products and services. This … Continue reading Keyword-Optimized-for-SEO Domain Names Need Either Full Commitment or Registered and Forgotten →

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