By Stephen Magli December 10, 2022 Within the past few years, the percentage of employees who quit their jobs has reached the highest levels in at least 20 years. This trend, along with quiet quitting, has been accelerated by the pandemic. According to a study from Pew Research Center, low pay (63%), no opportunities … Continue reading POV: I’m a CEO who hasn’t had an employee quit in 5 years—here’s how
Nadya AhmedApril 25, 2015 Ever heard the phrase ‘Get with the times’? Often used among the younger generation when describing people that aren’t on trend or up to date, this phrase isn’t too distinct from the world of customer service, because as technology has evolved it would seem that most aspects of customer service haven’t. … Continue reading Technology Has Changed. Why Hasn’t Customer Service?
