Paul Keijzer — November 6, 2017 StartupStockPhotos / Pixabay My practice has enabled me to work with many organizations across various industries, countries and maturity levels. While I’ve facilitated and helped these organizations in several different aspects of leadership and human capital management, there’s one that often stands out as an area of … Continue reading How To Successfully Create A High Performing Organization
Sarah Hall — October 19, 2017 — October 19, 2017 The staff turnover is one of the biggest problems that contact centers face today. It has a huge impact on the costs and the quality of service. According to the 2016 US Contact Center Decision Makers’ Guide from ContactBabel.com – the Average annual turnover rate … Continue reading Employee Engagement Techniques for Contact Centers to Reduce High Turnovers
Seleah Gardiner — October 6, 2017 — October 6, 2017 The retail landscape has changed radically over the past few years. Consumers are noticeably shunning the high-street and instead choosing to shop online. E-commerce offers what the high street cannot—convenience. You can shop on your mobile device wherever, whenever. The exponential growth in e-commerce means … Continue reading Win The High Street With Social First Customer Engagement
Beata Staszkow — September 26, 2017 — September 26, 2017 stevepb / Pixabay There comes a time when it is time to move on from your current position to embrace a new challenge. The reasons could be you hate your job and your boss, or it could be you have found something you feel is … Continue reading Resign with Class and Hold Your Head High
When packages go missing, both your reputation and bottom line suffer. Contributor Tom Mucklow explains what you can do to avoid delivery snafus and prepare for the holiday rush. Tom Mucklow on August 24, 2017 Did you hear the story about the dog biscuits that spent a month and nearly 2,500 miles bouncing around … Continue reading Retailers: The high cost of holiday packages going undelivered
Dominick Quartuccio — August 23, 2017 — August 23, 2017 Meditations / Pixabay Hot Roast Beef with Gravy?? During my senior year of high school, I never came off the football field. I was a receiver, cornerback, kick returner and punt returner. I was one of the best-conditioned guys on the team, at least during … Continue reading 3 Self-Imposed Ceilings of High Achievers
Karen Repoli — August 14, 2017 Follow @karenrepoli — August 14, 2017 TeroVesalainen / Pixabay When I first dipped my toes in the internet marketing game, the prevalent catch phrase was, “the money is in the list.” All the gurus were telling us it was the way to internet marketing millions. So we all tried … Continue reading 8 Tips to Building a High Converting Email Marketing Program (Or Revising Your Old One)
Ji-A Min — August 8, 2017 — August 8, 2017 Amazon is making headlines this week for their high volume recruitment of 50,000 employees. High volume recruitment generally refers to filling a larger-than-average number of positions in a relatively short time frame – although most companies don’t come close to requiring as many people as … Continue reading 4 Rules For Optimizing High Volume Recruitment
By Bernadette Coleman July 26th, 2017 Although potential customers are already looking for local businesses online – and there are billions of Google searches each month – they’re unlikely to discover these nearby stores that do not have a solid local presence management strategy in place. So, what’s a local business to do? To … Continue reading 6 High Impact Ways To Enhance Local Business Visibility Online
CPCs Reach All-Time High by Laurie Sullivan @lauriesullivan, July 25, 2017 Marketers feel the pressure to land their brand’s content and search advertisements in the first couple of spots in mobile search queries. The drive to dominate the top of the results page has sparked a bidding war that continues to drive up the cost … Continue reading CPCs Reach All-Time High
