Image-only emails can harm your customer relationships. Here’s why you should stop sending them and what to do instead. Ryan Phelan on October 14, 2024 Warning: I am in rant mode today. This happens fairly often because I understand email’s potential. Over my 25 years in email, I have seen email greatness come from … Continue reading Stop insulting your audience with this email behavior
Liz Kislik February 4, 2021 A client called me last week to ask how to handle a recurring situation: a longtime manager of one department accused another work group of making serious, costly mistakes — all the time, because they didn’t care — and that other work group naturally felt under attack. To prepare … Continue reading How to Work on Tough Problems Without Insulting Anyone
Spiteful attacks on our best ever tennis player help explain why so many Scots voted Yes in the referendum on independence Murray, here representing Team GB at the 2012 Olympics, has been criticised for supporting Scottish independence Photo: REUTERS By Matthew Norman 19 Sep 2014 Even before voting figures were announced and the Union duly declared … Continue reading Insulting ‘disloyal’ Andy Murray is disgusting
