Laura Donovan — May 22, 2019 Follow @thewordpro — May 22, 2019 RobinHiggins / Pixabay Since the inception of Social Media Marketing many business owners think they can manage the strategy themselves and that by posting anything to their page, especially company related content, will generate good engagement and reach. Mistakenly thinking that just keeping … Continue reading 6 Things You are Doing on Social Media to Irritate Your Audience
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How to Find Process Problems That Irritate Customers
by Tema FrankOctober 26, 2016 Where Are Your Customers Hitting Process Problems? Process is the 3rd P in the 3P Profit Formula I discuss in the book PeopleShock: The Path to Profits When Customers Rule, and it is one of the biggest areas where organizations fall down on customer experience. (The first two Ps are … Continue reading How to Find Process Problems That Irritate Customers