August 12, 2024 Tech failures like the Crowdstrike outage are the new normal. Here’s how leaders can prep for them PagerDuty CEO Jennifer Tejada says companies can’t stop incidents from happening, but they can reduce the risks. BY Stephanie Mehta Hello and welcome to Modern CEO! I’m Stephanie Mehta, CEO and chief content officer of Mansueto … Continue reading Tech failures like the Crowdstrike outage are the new normal. Here’s how leaders can prep for them
August 04, 2024 The best leaders know how to channel chutzpah Although chutzpah is generally associated with arrogance, it can also describe the unapologetic straightforwardness occasionally needed to get the job done. BY Yonason Goldson In the opening episode of the hit series Suits, Mike Ross bluffs his way into Harvey Specter’s office, then lands a … Continue reading The best leaders know how to channel chutzpah
We spent 10 minutes discussing the latest research on customer experience with Holden Bale, Global Head of Experience & Commerce at Merkle. Mike Pastore on July 31, 2024 Companies that rate highly for customer experience are more likely to have well-integrated technology, make their investment decisions with their customers in mind and are using … Continue reading What CX leaders do that laggards don’t
July 12, 2024 3 proven ways leaders can inspire disengaged employees How to think about tapping into the latent capacity of the seemingly disengaged fence-sitters. BY Ishan Galapathy Imagine this: You’ve got a team of ten rowers on your boat. Three people are rowing their hearts out, dripping sweat, and giving all they’ve got. There are … Continue reading 3 proven ways leaders can inspire disengaged employees
July 04, 2024 3 things business leaders can learn from Bon Jovi’s 40-year longevity Bon Jovi’s latest studio album—the band’s 16th—entered the chart’s at No. 1 last month. This marketing exec says entrepreneurs can learn a lot about staying power from the band. BY Rafe Gomez In the four-part Hulu series Thank You, Goodnight, director Gotham … Continue reading 3 things business leaders can learn from Bon Jovi’s 40-year longevity
A new report from Twilio Segment finds company directors optimistic that AI stratgeies can help beat their competitors. Kim Davis on June 18, 2024 No fewer than 89% of B2B and B2C directors and above believe that ethical use of AI can deliver a competitive business advantage. That’s the takeaway from the new “State … Continue reading Business leaders believe AI can deliver a competitive advantage
June 16, 2024 The 6 questions leaders need to ask before they make any policy change In 1969, 22 years after sailing his balsa raft 4,300 miles across the Pacific Ocean to Polynesia, explorer Thor Heyerdahl set off on a new adventure, attempting to cross the Atlantic in a papyrus reed boat modeled after ancient … Continue reading The 6 questions leaders need to ask before they make any policy change
June 14, 2024 Pope Francis calls on global leaders to ensure AI remains human-centric This is the first time a pontiff has addressed a G7 summit. BY Associated Press Pope Francis challenged leaders of the world’s wealthy democracies Friday to keep human dignity foremost in developing and using artificial intelligence, warning that such powerful technology risks … Continue reading Pope Francis calls on global leaders to ensure AI remains human-centric
June 11, 2024 3 ways leaders can strike the right balance between confidence and caution Extremes in confidence and caution can affect decision-making, team performance, and overall leadership effectiveness, this executive coach says. BY Luis Velasquez Leadership requires a delicate balance between confidence and caution. Both are needed, and leaders must be able to move between … Continue reading 3 ways leaders can strike the right balance between confidence and caution
June 10, 2024 Generative AI for business observability: What IT leaders need to know The way generative AI is supercharging productivity—all thanks to its ability to generate answers based on mountains of data, fast—will revolutionize how we do business. BY Matt Minetola for Elastic We all know that data is at the heart of business operations. … Continue reading Generative AI for business observability: What IT leaders need to know
