Tag Archives: Managing

6 Things You Should Not Do When Hiring and Managing Remote Workers

Derek Gallimore September 9, 2020 Remote work has proven itself to be successful in certain types of companies. For years, hiring remote workers has given companies the opportunity to save on time and resources for both employees and employers alike. With the disruption brought by the pandemic, having flexible work arrangements such as the work-from-home … Continue reading 6 Things You Should Not Do When Hiring and Managing Remote Workers →

Managing an Agile Project with Scrum

Project Management

Samantha Warren July 23, 2020 Usually, there is always this notion that Scrum links to Agile in some way. While this may be true to some extent, there is often a distinction that sets in when defining the major method of implementing agile rules. Agile project management boasts a range of associated methods. The methods … Continue reading Managing an Agile Project with Scrum →

The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team

Conflict Managemnet

Laura Krajewski July 6, 2020 We’ve all been there. You get an email from someone you work with and something doesn’t sit right. Was that word choice just a coincidence? Or, are they annoyed with me? Those absent, non-verbal cues are hard to interpret. It’s often difficult to gauge how your relationship is going with … Continue reading The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team →

3 Tips for Managing Your Cash Flow During COVID-19

Cash Flow

Elaine Stone June 27, 2020 If your brick-and-mortar store is closed or you can’t make your product because your supply chain has collapsed, or you can’t fulfill customer orders, your incoming cash plummets, you could be in a state of negative cash flow during COVID-19. That means you have more cash leaving your business—whether that’s … Continue reading 3 Tips for Managing Your Cash Flow During COVID-19 →

How to Tackle the Challenges of Managing a Multi-Generational Workforce: 2 Challenges (and Advantages) to Managing a Call Center Composed of Workers Across Different Generations

Generation Z

Laura Krajewski June 25, 2020 You’re in a meeting with some co-workers and one of the older team members in the room says “Daaaa Bearsss!” A rise of laughter erupts from a handful of other employees. Several of the younger employees give polite smirks while looking clearly out of the loop. Then someone says, “Haven’t … Continue reading How to Tackle the Challenges of Managing a Multi-Generational Workforce: 2 Challenges (and Advantages) to Managing a Call Center Composed of Workers Across Different Generations →

Managing Your Priorities and Wellbeing at Home

Prioritizaton

Rachel Smith — May 26, 2020 Working from home poses some challenges no matter who you are. From having the right equipment to working with distractions – this new reality we’re living in has been an adjustment for the world but what can you do to ensure your wellbeing and priorities are taken care of … Continue reading Managing Your Priorities and Wellbeing at Home →

Managing Remote Employees: Are You Set for Success?

Remote Team Management

Ellen Huxtable — May 23, 2020 Welcome to the world of managing remote employees. Even if you had an occasional remote employee, you might never have expected our current reality. As a manager in a traditional workplace, you developed a personal management style, and got the job done. Your staff knew what to expect, … Continue reading Managing Remote Employees: Are You Set for Success? →

Managing Work Stress in a Changing World

Management Skills

Bobi Seredich — May 15, 2020 These last few months have shown us how quickly our world can change. The ability to be adaptable and flexible has taken on a new perspective. Information, plans, teams, and customers have shifted at a dizzying pace, accompanied by a higher level of fear and anxiety. Managing work stress … Continue reading Managing Work Stress in a Changing World →

Tackling the Challenges of Managing Remote Work: 4 Work from Home Best Practice Tips to Guide your Remote Team to Success

Remote Work Environment

Laura Krajewski — April 26, 2020 Most of us have been working from home for over a month, some longer. We’re all living with the challenges of remote work alongside our entire families. Twitter is full of stories of our new normal. A woman, accidentally unmuted, talking to her cat during a large conference call. … Continue reading Tackling the Challenges of Managing Remote Work: 4 Work from Home Best Practice Tips to Guide your Remote Team to Success →

Pro Tip: Managing marketing efforts in the coronavirus era

Marketing Strategy

Navigating such uncertain times requires agility, patience and resourcefulness. Meg O’Leary on April 17, 2020 The universal challenge facing all marketers right now is how to generate revenue in the months ahead with so much uncertainty and a bleak economic climate. Today’s reality is quite different than it was just a few weeks ago, and … Continue reading Pro Tip: Managing marketing efforts in the coronavirus era →