Tag Archives: Member

What to Do When a Team Member isn’t Pulling Their Weight

Paul Keijzer May 1, 2021 No one likes to pick their colleague’s slack, especially of someone who takes long lunch breaks, scrolls Instagram all day, unashamedly misses their deadline and doesn’t give their cent percent to a project. As a matter of fact, ninety-three percent of people who work on a team do so with … Continue reading What to Do When a Team Member isn’t Pulling Their Weight →

The Path to Becoming the Most Important Member of the Executive Team

Management Skills

Chris Hicken — March 14, 2020 Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They are kind, optimistic, helpful, and they take really good care of customers. Want to have a beer with someone after work? Definitely invite someone from CS. Success leaders usually manage more revenue … Continue reading The Path to Becoming the Most Important Member of the Executive Team →

5 Best Ways to Boost Brand Community’s Member Experience

Branding Lessons

Thomas Griffin — March 12, 2020 An active brand community plays a powerful role in strengthening a business’s brand image. The presence of a large group of users who engage with each other and with the brand creates social proof. Your audience will consider your brand community proof of your business’s reliability and will trust … Continue reading 5 Best Ways to Boost Brand Community’s Member Experience →

Go Fish! A Philosophy For Being an Outstanding Team Member

Team Management

Steven Deneir — February 1, 2020 Tuesday morning. 5AM. Alarm clock goes off. Some clouds in the sky. Driving my son to the swimming pool so he can start his training at 5:45 sharp. Continuing the drive towards a client to facilitate a training. 6:45 Traffic jam. Drizzle. 7:45 arrived. 9:00 Training to be started. … Continue reading Go Fish! A Philosophy For Being an Outstanding Team Member →

Can a Development Team Member Be the Scrum Master?

Project Management

Stephanie Ockerman — August 20, 2019 Follow @thetravelchica — August 20, 2019 “Can a Development Team member be the Scrum Master?” This is a common question in my Professional Scrum classes. It often comes up early when we are still learning the basics of the Scrum framework. And it comes up because people are already … Continue reading Can a Development Team Member Be the Scrum Master? →

Challenging Conversations: The “Too Loud” Team Member in an Open Office

Team Management

Diane Craig — October 14, 2017 Follow @CorporateClass — October 14, 2017 Learn how a coolheaded leader prevented conflict and animosity by mentoring a team member to conduct a difficult conversation with a colleague. Spring, 2017 Meet Carol, Marketing Director in charge of several teams working in an open office. She has just hired Mark … Continue reading Challenging Conversations: The “Too Loud” Team Member in an Open Office →

Onboarding The First Member of Your Customer Success Team

Customer Targetting

Maranda Dziekonski — November 24, 2016 Follow @marandasays— November 24, 2016 In my previous article, I covered how to hire your first Customer Success Manager. Now that you have “the one”, how do you get them up and running? Onboarding the first person into a new department can be challenging (almost as challenging as finding … Continue reading Onboarding The First Member of Your Customer Success Team →