Laura Krajewski July 28, 2020 Pexels / Pixabay The room is dimly lit, tightly packed, and windowless. The air seems tense. It’s hard to hear above the clatter of keyboards and phones ringing off the hook. Agents juggle phone calls, quickly type out emails and talk down angry callers. We’ve seen the typical call center … Continue reading An Undeniable Choice for Current Times: Move your Contact Center Virtual
Liz Kislik July 9, 2020 As the pandemic drags on, many leaders are feeling anxious and distracted and therefore, not always responding as thoughtfully as would be optimal. So Maureen Metcalf and I spoke on her podcast Innovating Leadership, Co-Creating Our Future, about how leaders can try to manage anxieties and concerns well enough to … Continue reading How to Forestall Anxiety and Move to Practical Action
Tanishk Nalamolu — April 26, 2020 Millennials have seen the impact of both unemployment and student loan debt on their parents and millennial friends and are already working quickly and effectively to build themselves for economic security. According to research, 2 big socio-economic factors are a reason for the transformation of millennial investing habits: The … Continue reading The Millennial Move On Investing and Innovative Solutions Done by Financial Advising Companies
Laura Patterson — April 27, 2020 You’ve probably read an article or two about these topics: turn your blog into a lead generation machine, turn your website into a lead generation machine, turn your content into a lead generation machine. When you’re focused on sales NOW, it’s important to develop a sustainable lead generation (leadgen) … Continue reading How to Move From a LeadGen Machine to Organic Growth Machine
Dan Moyle — April 2, 2020 We’re living in an unprecedented, unsettling time. And one of the things we’re all thinking may be, “Business needs to move forward, but how will that look?” If you’re looking for ways to accelerate your business right now and struggling to find those offline leads that used to drive … Continue reading How to Move Quickly into a Digital Marketing Strategy
Office Move Basics: How To Make Your Office Move Stress-Free Imagine this – you’re going to your new office. You meet your coworkers, all working from their new desks and their updated hardware. You go to your new office, with your new chair, and start work while looking at the great view from your window. … Continue reading Office Move Basics: How To Make Your Office Move Stress-Free
Daniel Burrus — February 13, 2020 Human beings are competitive in all circumstances, and it has only intensified in today’s predominantly technologically advanced world. No matter the industry or particular field, competition is fierce, and regardless of what you and your organization do in terms of products or services, there’s inevitably someone else offering a … Continue reading Stop Itemizing Everything: Move Beyond Competition
Veronica Krieg — January 10, 2020 More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in 2019. And, the focal point for these transformative moves is improving customer experience. As disruptors and new competitors emerge in markets, companies continue to seek out ways to level … Continue reading A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year
Daniel Burrus — November 20, 2019 Follow @DanielBurrus A difficult problem can and will eventually become a roadblock so large that it renders forward progress in any productive way virtually impossible. The direct result of a roadblock as such is more often than not, procrastination, and the longer this problem is in place, the more … Continue reading Don’t Get Stuck; Move Forward
Shep Hyken — July 23, 2019 Follow @Hyken — July 23, 2019 Something bad happens. There’s nothing you can do about it. It happened—and now you have a choice. You can let it bother you. Let it fester inside of you. Let it impact your mood. Let it ruin your day or your week. Make … Continue reading Get Over It and Move On
