Tag Archives: Operational

How Operational Effectiveness and Efficiency Can Decrease Costs

John Nash — December 7, 2018 — December 7, 2018 Marketers can do more than just deliver engaging and profitable customer experiences with personalized interactions and communications. They can also optimize marketing program performance and engage in omnichannel marketing, which reduce the costs of customer interactions. In fact, according to Harvard Business Review, marketers who … Continue reading How Operational Effectiveness and Efficiency Can Decrease Costs →

Operational Excellence is the Real Difference Between Business Success and Failure

Business Effectiveness

Sarah Berkowski — July 10, 2018 Follow @sarahberkowski — July 10, 2018 Free-Photos / Pixabay Did you ever wonder why some companies are able to build a track record of consistent, long-term growth, while others seem to simply tread water or, worse, lose business and eventually end up closing their doors? The odds of becoming … Continue reading Operational Excellence is the Real Difference Between Business Success and Failure →

Next For Digital Transformation: Operational Transformation

Digital Transformation

Ken Godfrey — March 7, 2018 — March 7, 2018 Business leaders are now losing sleep over digital transformation. It’s probably the biggest concern for businesses of all kinds. But one of the first challenges they run into is the lack of clarity around what is really meant by the term, because these words mean … Continue reading Next For Digital Transformation: Operational Transformation →

Improve Forecasting by Combining Financial and Operational Data

Forecasting

Paul Estcott — December 9, 2016 — December 9, 2016 Business forecasting is more an art than a science, which doesn’t mean it doesn’t rely on specific and hard tools and methods. In this day and age, a company can’t ignore the process of forecasting, whether it tries to envision future sales growth, market demand … Continue reading Improve Forecasting by Combining Financial and Operational Data →

5 Tips for Balancing Strategic and Operational Delivery

Strategy

by Gilda LeicerOctober 1, 2016 Customer Success Managers are accountable for building and nurturing the on-going relationship with clients. This is broadly focused on understanding your client’s key business goals, becoming a trusted advisor, and establishing healthy relationships with decision makers that will drive the direction of your partnership with them. However, in SaaS businesses … Continue reading 5 Tips for Balancing Strategic and Operational Delivery →

Why Operational Excellence Control Is Moving To Business Units

Corporate Culture

by Denise O’Berry December 16, 2015 Follow @deniseoberryDecember 16, 2015 Conventional wisdom tells us that control of transformational programs like Operational Excellence should be rooted in one centralized department to ensure consistency across the enterprise. But surprisingly, according to the 4th Biennial State of the Industry Report from PEX Network, the trend is moving away … Continue reading Why Operational Excellence Control Is Moving To Business Units →

Original Intent of Operational Excellence No Longer Applies In Today’s Businesses

Digital Transformation

Denise O’BerryOctober 26, 2015 Experts have been touting operational excellence (OE) as a key to business success for a couple of decades. Old concepts and methods need to be updated to help companies reach their most excellent state. It’s no longer just focused internally on operational efficiency, cost cutting and consistent, repeatable results. My first … Continue reading Original Intent of Operational Excellence No Longer Applies In Today’s Businesses →

The 6 Must-Have Operational Strategies to Dominate Omnichannel Ecommerce

Marketing Strategy

Tracey WallaceAugust 18, 2015 In today’s state of ecommerce, marketplaces are becoming the norm for up-and-coming online sellers, and brand awareness rests almost wholly with legacy brands. There is nothing wrong on the surface with marketplace success. In fact, the benefits are numerous for smaller shops: you get to cast a wider net to an … Continue reading The 6 Must-Have Operational Strategies to Dominate Omnichannel Ecommerce →