Tag Archives: Outsourced

How to Determine Cultural Alignment in Your Outsourced Contact Center

Contact Managemnet

Amy Bennet — January 29, 2020 We talk a lot about the need to align your corporate culture with your outsourcer’s, but we know it’s a lot easier to say than it is to do – after all, it’s not a particularly quantifiable element. And it’s not totally subjective, either. In the same way that … Continue reading How to Determine Cultural Alignment in Your Outsourced Contact Center →

5 Top Procurement Tips for Seeking an Outsourced Contact Center

Effective Hiring

Mike Hasler — June 26, 2017 — June 26, 2017 Looking for an outsourced contact center partner is one of the most complex undertakings for any strategic sourcing professional. It requires a thorough understanding of the contact center world as well as the inner workings of your organization’s processes, business objectives, and brand promises. Finding … Continue reading 5 Top Procurement Tips for Seeking an Outsourced Contact Center →

Outsourced Social Media Management Must Include This

Outsourcing

by Brooke B. Sellas Follow @madSMscientistSeptember 10, 2016 Outsourced social media management is what we specialize in here, though we prefer to call it done-for-you social media management. With our 5th birthday looming next year, we’ve taken stock of things and ranked what’s most important and least important with our outsourced social media management clients. … Continue reading Outsourced Social Media Management Must Include This →

Debunking 3 Misunderstandings About Outsourced Sales Partners

Outsourcing

by Diana Cárdenas July 20, 2016July 20, 2016 Although B2B sales outsourcing provides numerous financial and logistical advantages over handling all of your sales functions in-house, misunderstandings about what outsourcing involves are common. These misunderstandings can create dead ends in your path to finding the right outsourced sales and lead generation partner. The confusion arises … Continue reading Debunking 3 Misunderstandings About Outsourced Sales Partners →

4 Reasons Social Media Management Should Be Outsourced

Outsourcing

by Andrew C. Belton May 11, 2016 Follow @abcpanotaryMay 11, 2016 Social media is among a variety of tasks that business owners would do well to outsource. The role that social media has played in business has changed significantly in a relatively short period of time. Small businesses have struggled to effectively leverage social media … Continue reading 4 Reasons Social Media Management Should Be Outsourced →

3 Reasons Social Media Management Should Be Outsourced

Social Media Utilization

by Michael Wight February 9, 2016February 9, 2016 Social media has become one of business’ favorite digital marketing channels. In addition to allowing them to learn more about their respective audiences through integrated or third party tools, they reel in new customers and increase the web traffic and search rankings of your site. To reap … Continue reading 3 Reasons Social Media Management Should Be Outsourced →

5 Key Behaviors in Managing Your Outsourced Offshore Team

Outsourcing

Arline RamirezMarch 25, 2015 Upfront, offshore outsourcing is the manager’s dream come true. All those little details that nibble away at your time – direct reports, accounts payable, emails – are already taken care of before you reach your office desk. Plus, you managed to slash staffing costs by 60-70 per cent. While dreams are … Continue reading 5 Key Behaviors in Managing Your Outsourced Offshore Team →

Quality Control: Best Practices for Agile and Outsourced QA Testing

Outsourcing

Business.comMarch 23, 2015 Outsourcing was one of the most powerful technology trends of the 90s and 2000s. Its promise was clear: work with knowledgeable people at a lower cost than having the work done in the United States. Many larger companies got the message at the same time and outsourced en masse. As of 2003, … Continue reading Quality Control: Best Practices for Agile and Outsourced QA Testing →

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