Tag Archives: people

A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year

Change Management

Veronica Krieg — January 10, 2020 More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in 2019. And, the focal point for these transformative moves is improving customer experience. As disruptors and new competitors emerge in markets, companies continue to seek out ways to level … Continue reading A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year →

15 Simple Ways to Make Your Business More Accessible to People With Disabilities

Business Development

Young Entrepreneur Council — December 18, 2019 Follow @YEC It is remarkably important for businesses to be inclusive and accommodating to people with disabilities. To learn more about what businesses can do — whether it involves store or office setup, hiring, site design or even simple outreach — see what members of the Young Entrepreneur … Continue reading 15 Simple Ways to Make Your Business More Accessible to People With Disabilities →

How to Use Facilitation to Help People See What They Don’t See

Coaching Techniques

Liz Kislik — December 15, 2019 Follow @lizkislik Recently, on the Relatable Leader podcast, the warm and engaging host Catherine Goggia asked me about how employees can put issues on the table and confront problems in ways that maximize progress while minimizing unproductive conflict and defensiveness. One of the approaches I described involves using a … Continue reading How to Use Facilitation to Help People See What They Don’t See →

How People Analytics Informs HR Strategy

Human Resources

James O’Flaherty — November 13, 2019 Let’s face it- technology has our brains inundated with unprecedented amounts of information. As a result, we’ve developed countless platforms and pieces of technology infrastructure that keep us organized, efficient, and profitable. The advent of technology in the business world combined with its future potential makes this an exciting … Continue reading How People Analytics Informs HR Strategy →

12 Types of People Entrepreneurs Should Surround Themselves With

Entrepreneurship Lessons

Albert Costill — October 16, 2019 There are a number of factors that can make entrepreneurs successful. At the forefront are hard work, drive and constant self-improvement. However, one factor that’s frequently overlooked are the types of people entrepreneurs associate with. This isn’t a revolutionary idea. After all, Jim Rohn famously said, “You are the … Continue reading 12 Types of People Entrepreneurs Should Surround Themselves With →

7 Ways Emotionally Intelligent People Handle Workplace Pressure

Work Environment

Harvey Deutschendorf — September 27, 2019 Follow @theeiguy As the pace of change and automation in our workplaces continue to speed up, it is inevitable that the pressures and stressors will continue to rise. Most people feel this and are aware of this happening all around them in their organizations. According to a new Korn … Continue reading 7 Ways Emotionally Intelligent People Handle Workplace Pressure →

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