Tag Archives: Performance

What to Say in Call Center Performance Reviews: How to Use Agent Strengths to Inspire Better Performance During your Development Conversations

Veronica Krieg — June 16, 2020 Companies who strategically invest in employee development see 11% higher profit than those who don’t. And, they’re 2x more likely to keep employees in their seats. Investing in your employees brings clear and quantifiable returns – we’ve said it before, and we’ll say it again. And again. (And probably … Continue reading What to Say in Call Center Performance Reviews: How to Use Agent Strengths to Inspire Better Performance During your Development Conversations →

Lights, Camera, Action: Performance Video

Video Tools

Lights, Camera, Action: Performance Video by Nina Lentini , Staff Writer @Nina_Lentini, June 9, 2020 As a direct-to-consumer bra and underwear company, 2020 was going to be ThirdLove’s brand awareness year. Well, that got put on the back burner when COVID hit, changing the focus to efficiency, Megan Seman, Sr Growth Marketing Manager, told our Search … Continue reading Lights, Camera, Action: Performance Video →

10 Ways to Crank Up your eCommerce Site’s Performance Using AI Personalization

eCommerce Strategies

Mark Usen — May 29, 2020 Image credit: Depositphotos.com The desire for a highly personalized online shopping experience isn’t rocket science — it’s just basic instincts. There’s no shortfall of statistics proving the vital importance of personalization. The knock-on effects of thick and fast technological advancements have induced a rapid sophistication of consumers’ taste buds. … Continue reading 10 Ways to Crank Up your eCommerce Site’s Performance Using AI Personalization →

4 Mistakes You’re Making with Dashboards & Reporting: Use Data to Up-Level Call Center Agent Performance (Not to Feed a Cycle of Brain-Drain)

Agency Business

Veronica Krieg — May 18, 2020 Throwing a cloak of invisibility over your metrics drains agent performance. When your agents don’t know how they’re measured or what metrics to hit, burnout looms on the horizon and agents can’t reach their full potential. It’s not for a lack of effort, though. It’s because they don’t have … Continue reading 4 Mistakes You’re Making with Dashboards & Reporting: Use Data to Up-Level Call Center Agent Performance (Not to Feed a Cycle of Brain-Drain) →

How To Prove Performance For Television And Radio

TV Advertisement

How To Prove Performance For Television And Radio by Laurie Sullivan @lauriesullivan, May 17, 2020 Dan Granger, CEO and founder of performance marketing agency Oxford Road, uses the word “attribution” to describe getting as close to the truth as possible when it comes to proving performance for television, radio and podcasts, but there are several … Continue reading How To Prove Performance For Television And Radio →

Performance Marketing, Advertising Blazes New Trails In Search, Digital

Marketing Strategy

Performance Marketing, Advertising Blazes New Trails In Search, Digital by Laurie Sullivan , Staff Writer @lauriesullivan, May 15, 2020 Performance advertising and marketing will become the dominant strategy in 2020 — especially now as companies emerge from COVID-19 lockdown and every dollar invested in a campaign must have clear and measurable goals. Data can back the … Continue reading Performance Marketing, Advertising Blazes New Trails In Search, Digital →

Web Design Decisions that Damage your Digital Performance

Web Design Guidelines

Angela Hausman, PhD — May 13, 2020 When designing or doing a significant re-design of your website or other online properties, missteps that potentially damage your digital performance abound, meaning you fail to capitalize on the opportunities presented or even face poor returns on your investment. Major designs involve a multitude of decisions, each working … Continue reading Web Design Decisions that Damage your Digital Performance →

5 Secrets to Optimize Your Remote Team’s Performance

Remote Work Environment

Clair Kim — April 17, 2020 Managing employees’ performance is already a tough job. With many employees working at home now, the pressure of that performance management seems bigger than ever. So how can we manage and improve the remote employee’s team performance? Here are 5 secrets from experts to help optimize your remote team’s … Continue reading 5 Secrets to Optimize Your Remote Team’s Performance →

eMarketer Revises Search Forecast: Can Search Evolve Toward A New Performance Model?

Marketing Guide

eMarketer Revises Search Forecast: Can Search Evolve Toward A New Performance Model? by Laurie Sullivan @lauriesullivan, April 9, 2020 The percentage of the search spending will decline between 8.7% and 14.8% during the first half of 2020 as a result of COVID-19, according to eMarketer data released Thursday. Estimates put the dollar amount between $6 … Continue reading eMarketer Revises Search Forecast: Can Search Evolve Toward A New Performance Model? →

Affiliate Advertising, Marketing Rising In Performance

Affiliate Marketing

Affiliate Advertising, Marketing Rising In Performance by Laurie Sullivan @lauriesullivan, March 24, 2020 Affiliate gross merchandise sales rose 4% in the first half of March compared with the prior year, despite uncertainty prompted by the COVID-19 outbreak. Most categories have seen an increase, with the exception of the accessories and jewelry and travel sectors. The … Continue reading Affiliate Advertising, Marketing Rising In Performance →