Tag Archives: Plans

A Simple How-To Guide for Mapping Individual Development Plans for Employees To Help Them Bloom in Your Call Center (With Examples Along the Way)

Call Center Engagement

Laura Krajewski — June 15, 2020 When I hop in the car, I almost always open Google Maps to get from point A to B. Even when I know the route, I check my phone’s map to see if there’s bad traffic or an accident that would lengthen my ETA. I lean on this guidance … Continue reading A Simple How-To Guide for Mapping Individual Development Plans for Employees To Help Them Bloom in Your Call Center (With Examples Along the Way) →

Video is the Backbone of the Strongest Business Continuity Plans

Business Protection

Lauren Barry — June 11, 2020 The COVID-19 pandemic and the continued stay at home orders much of the world is still experiencing has created extraordinary challenges for businesses of all kinds. With varying degrees of readiness, enterprises around the world have had to quickly transition to a remote workforce and find ways to continue … Continue reading Video is the Backbone of the Strongest Business Continuity Plans →

The Strong Link Between Engagement, Retention, and Career Pathing: Examples of Employee Development Plans that Give your Contact Center Agents a Reason to Stay and Work Hard

Employees Retention

Laura Krajewski — May 22, 2020 I have this friend — let’s call him Josh. He’d been at his job for a year, even though he didn’t love the work he was doing. The job offered Josh good pay, security and professional experience. But, ultimately, it wasn’t the kind of work he wanted to do … Continue reading The Strong Link Between Engagement, Retention, and Career Pathing: Examples of Employee Development Plans that Give your Contact Center Agents a Reason to Stay and Work Hard →

Quarantine Impacts Consumers Plans To Spend, Love For Brands

Branding Trends

Quarantine Impacts Consumers’ Plans To Spend, Love For Brands by Laurie Sullivan  @lauriesullivan, May 1, 2020 It shouldn’t come as a surprise to marketers that consumers are rethinking their discretionary spending habits. About 64% say they’re planning to cut their total spend, with 55% estimating they will cut at least 10% to 20%. One-third of … Continue reading Quarantine Impacts Consumers Plans To Spend, Love For Brands →

Remote work and fallback plans: Why flexibility is key to working from home

Remote Work Environment

Many companies are sending employees home to work remotely, highlighting the need for contingency plans for communications and business continuity. Jennifer Cannon on March 17, 2020 As millions of employees in the global workforce start to work remotely — many for the first time — teams are relying more heavily on video conference and virtual … Continue reading Remote work and fallback plans: Why flexibility is key to working from home →

Sprint Plans are Worthless, but Sprint Planning is Everything

Project Management

Daria Bagina — February 12, 2020 Dwight D. Eisenhower, the World War II leader and U.S. President, wrote: “[…] plans are of no particular value, but […] planning is indispensable”. It’s a powerful phrase that aligns all so well with Scrum. Contrary to a myth that there is no planning in Scrum, planning is actually … Continue reading Sprint Plans are Worthless, but Sprint Planning is Everything →

Google Not Top Consideration In AI-Driven B2B Media-Buying Plans

Google Algorithm

Google Not Top Consideration In AI-Driven B2B Media-Buying Plans by Laurie Sullivan , Staff Writer @lauriesullivan, May 30, 2019 Marketing plans that include artificial intelligence to optimize media buying and bidding continue to grow in importance, with a greater number of business-to-business (B2B) marketers using AI technology to improve the results of campaigns across most channels. … Continue reading Google Not Top Consideration In AI-Driven B2B Media-Buying Plans →

Marketers say Time Well Spent movement isn’t influencing social media plans

Marketing Guide

Marketing Land polled marketers about whether or not the Time Well Spent movement plays into their social media plans. Here’s what we learned. Amy Gesenhues on December 11, 2018   Social media apps and mobile device operating systems introduced a number of features this year to help people be more mindful of their digital usage. … Continue reading Marketers say Time Well Spent movement isn’t influencing social media plans →

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