Jeannie WaltersJune 22, 2015 Social media as a customer service channel is now a given. Customers turn to this method when they are frustrated, and aren’t afraid to air their grievances publicly. 67% of consumers have used a company’s social media site for servicing, according to J.D. Power. Marketers and other business leaders could actually … Continue reading 5 Ways Everyone Wins with Proactive Social Media Engagement
Michele Karrlsson-WillisJune 6, 2015 Getting customers to opt-in to email communications is a priority for many companies as a means to increase revenue, as well as reduce costs by going paperless. For companies looking for ways to get their customers to convert from paper bills to eBilling, what better way to do so, than to … Continue reading How to Leverage Proactive Consent Emails for Successful eBilling Adoption
Frank BocchinoJanuary 26, 2015 New England. Seattle. What a game that was! Yes I said was. No, this article wasn’t posted a week early. It’s in fact timed perfectly because it’s not about the big game, it’s about the social media game around scheduled events. Good luck getting your post noticed nonetheless your message received … Continue reading Wasn’t That Super Bowl Amazing?! or Proactive Social Media
