Veronica Krieg — June 16, 2020 Companies who strategically invest in employee development see 11% higher profit than those who don’t. And, they’re 2x more likely to keep employees in their seats. Investing in your employees brings clear and quantifiable returns – we’ve said it before, and we’ll say it again. And again. (And probably … Continue reading What to Say in Call Center Performance Reviews: How to Use Agent Strengths to Inspire Better Performance During your Development Conversations
Tag Archives: Reviews
How Harmful Are Fake Online Reviews? [Infographic]
Stacey Rudolph — June 2, 2020 The takeaway for this post is that: Fake reviews are like cancer-causing junk food to your online business. They may look delicious and tempting, but they could deal a fatal blow to your online business eventually. Fake reviews and testimonials are much more harmful than most people know, and … Continue reading How Harmful Are Fake Online Reviews? [Infographic]
Look To User Reviews To Uncover Search Marketing Opportunities
Look To User Reviews To Uncover Search Marketing Opportunities by Alon Gehlber , Op-Ed Contributor, May 22, 2020 In the last few months, marketers worldwide have altered their advertising and marketing plans to address the changes in mobility, shopping, and consumption brought on by COVID-19. Nowhere were these changes more immediate than with search marketing, … Continue reading Look To User Reviews To Uncover Search Marketing Opportunities
Fake reviews problem is much worse than people know
Like a virus it infects all the major review sites, especially Google and Amazon. Greg Sterling on April 22, 2020 Fake reviews are a growing problem for consumers and the local and product-search sites they rely on to make purchase decisions. We know from multiple studies that roughly 90% of internet users consult online reviews … Continue reading Fake reviews problem is much worse than people know
Automated content reviews temporarily in place for YouTube, Twitter; Instagram tests ads on IGTV
The social media marketing week in review: A round up of news and announcements you may have missed. Taylor Peterson on March 20, 2020 This collection of social media marketing and new hire announcements is a compilation of the past week’s briefs from our daily Marketing Land newsletter. Click here to subscribe and get more … Continue reading Automated content reviews temporarily in place for YouTube, Twitter; Instagram tests ads on IGTV
How to Leverage Customer Reviews to Grow Your Small Business
Kaitlyn Hammond — March 16, 2020 You shouldn’t underestimate the importance of customer reviews to support and expand your business. The vast majority of consumers read reviews before making a purchase and use social media to help them decide. Customers who take the time to write reviews want to see them posted and discussed. Moreover, … Continue reading How to Leverage Customer Reviews to Grow Your Small Business
Claiming Your Business: Listings and Reviews
River Cartie — March 15, 2020 When it comes to listings and review sites like Google My Business, Yelp, and Facebook, if you haven’t claimed your business profile, you’re losing money. And no one wants to lose money. Did you know that “90% of consumers used the internet to find a local business in the … Continue reading Claiming Your Business: Listings and Reviews
Standards To Combat Fake Reviews Needed As Trust Erodes
Standards To Combat Fake Reviews Needed As Trust Erodes by Laurie Sullivan , Staff Writer @lauriesullivan, March 6, 2020 Nearly three-quarters of consumers want the retail industry to implement standards with severe punishment for violators to combat fake reviews and even harsher punishments for noncompliance. One of the punishments would be paying a fine of up … Continue reading Standards To Combat Fake Reviews Needed As Trust Erodes
Avoid These Critical Mistakes in Your Quarterly Business Reviews
Nicci Nesmith Hammerel — January 27, 2020 Is your quarterly business review format putting your customer relationships at risk? Once your prospect becomes a customer, you might focus on typical customer success drivers, like getting your customer to adopt and love your product, or to stay engaged through check-ins and quarterly business reviews. After all, … Continue reading Avoid These Critical Mistakes in Your Quarterly Business Reviews
How to Create Automation for Product Reviews to Retain Your Customers
Georges Fallah — December 19, 2019 Follow @georgesfallah Getting your customers to review your product is a powerful strategy that should never be ignored or underestimated. It really matters what people are saying about your business so you can use this opportunity to establish a strong reputation for your brand. Customer reviews are powerful pieces … Continue reading How to Create Automation for Product Reviews to Retain Your Customers