Tag Archives: skills

The Problem-Solving Skills Gap Is the Next Big Business Issue

Skills Development

Simon Ruscoe May 10, 2021 If problem-solving is the current business priority, then focusing on addressing the problem-solving skills gap will be the next. Long story short, there are many problems that businesses need to address. If a business doesn’t have in-house problem-solving skills, they risk becoming uncompetitive, providing a poor customer experience and impacting … Continue reading The Problem-Solving Skills Gap Is the Next Big Business Issue →

Develop These Self-Management Skills to Elevate Your Performance

Skills Management

Rich Perry April 26, 2021 Have you ever wondered what others think about your performance? Consider the people who have an active interest in how well you perform. This includes clients, partners, and even the way your reputation is viewed by those who would work with you in the future. Are you presenting yourself as … Continue reading Develop These Self-Management Skills to Elevate Your Performance →

What Skills Marketers Say They Want In 2021 — And Why

Skills Development

What Skills Marketers Say They Want In 2021 — And Why by Laurie Sullivan  @lauriesullivan, January 18, 2021 Although 86% of marketers feel they are adequately trained and skilled, nearly all report that they want a new skill in order to advance their careers. The most frequently reported skills are data analytics, performance marketing, social … Continue reading What Skills Marketers Say They Want In 2021 — And Why →

Using Side Projects to Develop New Skills

Project Management

Jonathan Crossfield January 12, 2021 It’s that time of year when people start throwing around mottos such as “New Year, new you” and announcing resolutions that will usually be completely forgotten by January 2nd. (Quitting sour gummy worms is hard, honest!) Many New Year’s resolutions fail because they’re more about “should” than “will”. I should … Continue reading Using Side Projects to Develop New Skills →

3 Top Skills You Need to Become an Online Entrepreneur

Entrepreneurship

Chris Christoff December 27, 2020 With such easy accessibility to the internet, becoming an online entrepreneur today has become relatively simple. Anyone with the slightest web designing skills can set up a website or build an eCommerce store to sell their products and services. That’s what we feel from the outside. But in reality, becoming … Continue reading 3 Top Skills You Need to Become an Online Entrepreneur →

How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center

Coaching Techniques

Ellen Christenberry October 22, 2020 When I worked my first customer-facing job, I was on the verge of quitting every other week. The pay and benefits were good, the hours were flexible, many of my co-workers were fun. So what was the big deal? My supervisor. While I liked my supervisor as a person, and … Continue reading How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center →

How to Transform Your Skills Set Into a Product People Want

Product Management

Claire Mason August 26, 2020 Earlier this year, Google released figures that show a 100% increase in searches for upskilling in 2020. This comes as no surprise. As the pandemic injects huge uncertainty into just about every area of our lives, people are becoming more aware of how upskilling can help them future-proof their careers … Continue reading How to Transform Your Skills Set Into a Product People Want →

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