Burke Alder — January 12, 2019 — January 12, 2019 As a customer success manager (CSM), your goal is to help your customer accounts change their behaviors by using your product(s) to drive positives outcomes and ROI throughout their entire journey with your company. Tracking and measuring product usage is one key method customer success … Continue reading 3 Obvious and Non Obvious Signs Customer Product Usage is Slipping
Rick Goodman — November 9, 2018 Follow @DrRickGoodman — November 9, 2018 12019 / Pixabay We all have bad days. Your top performer may show up for work one morning feeling under the weather, or frazzled from a hectic morning at home. It may even show in their performance. These things happen, and as a … Continue reading How to Help an Employee Who’s Slipping
Amanda Oliver — July 11, 2017 — July 11, 2017 fancycrave1 / Pixabay Are you freaking out because all you see are your CPM’s and CPC’s going up and your CTR’s going down? It’s time to take a deep breath – you’re not alone. Plus, we’ve even got ways for you to get through it. … Continue reading CPMs and CPCs Spiking While Your CTRs Are Slipping? You’re Not Alone
