By Sam Becker August 02, 2022 Workers are having a moment. As the pandemic has shifted more power into the hands of employees—for the time being, at least—labor strikes and an interest in unions have picked up around the country. In fact, the number of union representation petitions filed with the National Labor … Continue reading Anti-union bills bubble up in Congress, despite growing voter support for organized labor
By Kristin Toussaint July 25, 2022 As Starbucks workers continue to unionize—voting for a union in 200 stores across the country—some claim they’ve faced retaliation, from harassment to reduced hours and firings to entire stores being shuttered. Multiple GoFundMes have sprung up to support unionizing workers; but now, Starbucks Workers United and The … Continue reading This fund will let people donate to help support unionizing Starbucks workers
Data-Driven Contact Centers for Proactive, Predictive, and Preventive Support Puneet Mehta / 14 Jul 2022 Nearly half (48%) of people would rather go to the dentist than call customer service. Yikes. But, should this really be that surprising? Here are data-driven contact centers for proactive, predictive, and preventive support in your customer service. It’s … Continue reading Data-Driven Contact Centers for Proactive, Predictive, and Preventive Support
The Ultimate Guide to Small Business Customer Support Lucas Vitale / 13 Jul 2022 Customer support is one of the most important aspects of running a small business. It can be the difference between a satisfied customer who keeps coming back and an unhappy customer who takes their business elsewhere. Good customer support starts … Continue reading The Ultimate Guide to Small Business Customer Support
The Virtualization of Customer Support: Customer Experience in the Metaverse Puneet Mehta / 10 Jun 2022 The smartphone changed everything. The way people engage with each other. How we buy products. Our expectations. It resulted in the single most significant change in brand and consumer interaction. But could the metaverse have just as big … Continue reading The Virtualization of Customer Support: Customer Experience in the Metaverse
“I love marketing because I really feel it’s the pulse of the customer experience.” Constantine von Hoffman on June 14, 2022 As part of our Salary and Career Survey, we interviewed people about their experiences in marketing. Today we’re talking to Julia Monahan. She’s director of CRM at Greater Good and has worked in marketing … Continue reading Salary and Career: Julia Monahan gets the data to support the hunch
Semrush Introduces Tools To Help Build Content, Expands Support For List Management by Laurie Sullivan , Staff Writer @lauriesullivan, June 10, 2022 Semrush has introduced tools that help build content and support list management to help small- and medium-sized businesses (SMBs) reach more consumers online. Content Outline Builder and the global expansion of Listing Management launched … Continue reading Semrush Introduces Tools To Help Build Content, Expands Support For List Management
Google New Ranking Signal To Support Skin Tones In Image Search by Laurie Sullivan , Staff Writer @lauriesullivan, May 12, 2022 Google plans to incorporate a new signal into image ranking, as well as introduce a new type of schema to help make its image search results more racially inclusive and diverse. The scale will represent … Continue reading Google New Ranking Signal To Support Skin Tones In Image Search
Google Multisearch To Gain Near Me, Scene Exploration Support by Laurie Sullivan @lauriesullivan, May 11, 2022 Google announced Wednesday at its annual I/O 2022 conference plans to expand its search by image and text tools — which work together — to find local businesses in Google Maps and Google Search. The idea is to view … Continue reading Google Multisearch To Gain Near Me, Scene Exploration Support
ALC Renaissance Consulting’s Amanda Cardona maps out how marketers can assemble teams to help with their new CDP. Chris Wood on April 21, 2022 A lot of research and planning goes into selecting the right customer data platform. But once you’ve decided on a CDP to implement, you have to know who else is going … Continue reading Getting the right people to support your CDP implementation
