Tag Archives: Teams

Are Product Teams Just Paying Lip Service to Customers’ Needs?

Product Management

Steve Johnson — November 19, 2019 Follow @sjohnson717 Years ago, I was in the San Francisco airport watching another traveler shuffle a handful of index cards. I instantly recognized the cards as user stories. (In those days, before everything was stored in JIRA, we used index cards—a technique I still recommend to new product managers.) … Continue reading Are Product Teams Just Paying Lip Service to Customers’ Needs? →

What Does the Growth of Advocacy Mean For Customer Success Teams?

Customer Satisfaction

Teresa Becker — October 29, 2019 As a CSM or customer success team manager, you’ve probably heard the term ‘customer advocacy’ tossed around a time or two. There’s no denying that this customer engagement trend is here to stay. Although they are true champions of your brand and your product, advocates are definitely shaking things … Continue reading What Does the Growth of Advocacy Mean For Customer Success Teams? →

MarTech Overtime: How marketing operations teams can be more effective

Marketing Tools

Marketing operations expert Kimi Corrigan offers advice from her MarTech East session on the role of project managers and how workplace culture affects feedback. Wendy Almeida on October 22, 2019  Kimi Corrigan on stage at MarTech East in Boston. Marketing operations expert, Kimi Corrigan from Duo Security at Cisco, led the MarTech East session, “How … Continue reading MarTech Overtime: How marketing operations teams can be more effective →

A Simple Method to Boost Your Support Team’s Productivity

Team Management

Varun Tyagi — October 9, 2019 Let’s face it – it’s easy for anxiety and boredom to creep into any job, including customer support. Listening to customers’ rants, complaints, and arguments incessantly can be a challenging exercise. Not to mention the equally daunting and exhausting task of following-up and responding to one angry customer after … Continue reading A Simple Method to Boost Your Support Team’s Productivity →

Maximizing the Benefits of Cross-Functional Teams

Team Management

Rick Lepsinger — September 17, 2019 Follow @onpoint_llc — September 17, 2019 rawpixel / Pixabay Although many organizations still operate in terms of distinctly siloed functions, the trend toward flattened, more distributed structures is accelerating. Cross-functional teams play an important role in facilitating that transition, serving as an intermediary between the hierarchical decision-making practices of … Continue reading Maximizing the Benefits of Cross-Functional Teams →

6 Tips for Managers Who Want to Build High Impact, Happy Teams and Thriving Organizations

Team Management

Sarah Deane — September 13, 2019 Follow @effectUX — September 13, 2019 The leadership gap continues to plague organizations globally, with the average organization losing over $ 1 million per year, and experiencing lower levels of productivity and engagement, due to less-than-optimal leadership practices. The impact is being felt at all levels with a high … Continue reading 6 Tips for Managers Who Want to Build High Impact, Happy Teams and Thriving Organizations →

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