Tag Archives: trust

How to build customer trust through data privacy and security

Data drives business, but breaches drive customers away. Learn how to balance data collection and security to build consumer trust. Shama Hyder on January 30, 2024 Advancements in data and technology are meant to make our lives easier. Martech promises task automation, optimized workflows and improved digital experiences, but it also creates opportunities for bad … Continue reading How to build customer trust through data privacy and security →

4 science-backed ways to build trust as a leader

Leadership Skills

By Tracy Brower January 18, 2024 Today, true leadership is harder, but more important than ever. In a world that is increasingly volatile, complex and ambiguous, leaders are integral to creating the conditions in which workers can thrive and organizations can generate great results. Trust is key to this process. When people trust their … Continue reading 4 science-backed ways to build trust as a leader →

In Sam Altman Advertisers Trust

Advertisement Risks

In Sam Altman Advertisers Trust by Laurie Sullivan , Staff Writer @lauriesullivan, November 20, 2023 Visionaries lead and execute the best companies. Founding entrepreneurs — the people like Sam Altman who put everything on the line to challenge the status quo — face risk head on with a focus on success, even if that success, along … Continue reading In Sam Altman Advertisers Trust →

What people get wrong about apologies, according to a trust scientist

People Behavior

By Shalene Gupta August 29, 2023 Peter H. Kim, a professor at the University of Southern California’s Marshall School of Business, has spent two decades studying trust and trust repair. In his new book, How Trust Works: The Science of How Relationships Are Built, Broken, and Repaired, he lays out the surprising truths about trust; … Continue reading What people get wrong about apologies, according to a trust scientist →

OpenAI’s trust and safety lead is leaving the company

Open Artificial Intelligence

FTC opens investigation into ChatGPT creator OpenAI Jon Fingas @jonfingas American regulators now appear to be clamping down on generative AI in earnest. The Washington Post has learned the Federal Trade Commission (FTC) has launched an investigation into OpenAI, the creator of ChatGPT and DALL-E. Officials have requested documents showing how the company … Continue reading OpenAI’s trust and safety lead is leaving the company →

For small businesses, trust is everything

Small Business Challenges

By René Lacerte June 30, 2023 Jennifer Cullenbine knows a lot about trust. Jennifer is the CEO and founder of Family Giving Tree, a small non-profit business in Silicon Valley and one of our BILL customers. They make it possible for people to gift targeted donations that make wishes come true. For example, if … Continue reading For small businesses, trust is everything →

A Reddit transcription community will shut down over a ‘lack of trust’ in the platform

A Reddit transcription community will shut down over a ‘lack of trust’ in the platform Kris Holt @krisholt A group of Reddit volunteers who transcribe media from other subreddits are shutting down their community, in part due to changes the company is making to its API. The community, r/TranscribersOfReddit, will close its doors … Continue reading A Reddit transcription community will shut down over a ‘lack of trust’ in the platform →

Sam Altman: You should not trust Sam Altman

Generative AI

By Mark Sullivan June 22, 2023 Large generative AI models may be the biggest technology revolution in history, and the leader of the biggest developer of such models may be among the most powerful people in the world. That leader, OpenAI CEO Sam Altman, spoke at the Bloomberg Technology Summit in San Francisco Thursday … Continue reading Sam Altman: You should not trust Sam Altman →

Marc Benioff makes a pitch for generative AI you can trust

Generative AI

By Issie Lapowsky June 13, 2023 Salesforce CEO Marc Benioff scanned the crowd of corporate executives, journalists, and enthusiastic Salesforce fanboys sitting before him in a hotel ballroom in Manhattan on Monday and took an informal poll. “How many people here have already used ChatGPT? Raise your hands,” he asked the group, which had … Continue reading Marc Benioff makes a pitch for generative AI you can trust →

Amazon Leads In Fake Reviews As Consumer Trust Continues To Erode

Amazon Reviews

Amazon Leads In Fake Reviews As Consumer Trust Continues To Erode by Laurie Sullivan @lauriesullivan, May 12, 2023 Consumers are concerned about fake reviews across all ecommerce sites, but one site in particular remains high. A recent survey of 13,000 consumers from PowerReviews — How Fake Reviews Destroy Consumer Trust – and How Brands and … Continue reading Amazon Leads In Fake Reviews As Consumer Trust Continues To Erode →