Tag Archives: Workforce

How Workforce Management Creates Competitive Advantage

Peter Navarro May 26, 2021 In a supermarket, at peak hours, you either see closed entry doors or long queues. The same occurs in banks and call centers. How many times have you had to wait for a long time in line at a bank or on the phone to be answered? And how many … Continue reading How Workforce Management Creates Competitive Advantage →

How Covid-19 Had an Impact on Workforce Management

Remote Team Management

Saajan Sharma May 13, 2021 Covid-19 had a drastic impact on the economy and human life. Organizations had to go through a huge unforeseen transition from office to working from home. These transitions changed the execution of the human resource management system. Functions such as employee performance management, rewards management, benefits administration, enhancing productivity of … Continue reading How Covid-19 Had an Impact on Workforce Management →

3 Communication Strategies to Use During Workforce Reductions

Communication Skills

Megan Couch April 15, 2021 Staff scale-downs are never a comfortable conversation to broach. But they are a necessary evil. According to a joint study by the University of Wisconsin and the University of South Carolina, companies see a 1% increase in leads following a workplace reduction yet experience a 31% increase in the number … Continue reading 3 Communication Strategies to Use During Workforce Reductions →

Hiring a Diverse Workforce: International and Domestic

Workplace Diversity

Angela Hausman, PhD March 24, 2021 Having a business that is growing and expanding is both exciting and daunting at the same time. You face a lot of responsibility with many aspects of your business in flux, which creates uncertainty and risk. Part of this responsibility includes hiring a diverse workforce to support you in … Continue reading Hiring a Diverse Workforce: International and Domestic →

Building a Collaborative Workforce to Improve Business Performance

Business Process

Angela Hausman, PhD March 24, 2021 Building a collaborative workforce is one of the most critical steps you need for long-term survival. When you have employees pulling in opposing directions or segments of the company with different priorities, it slows the business down and makes progress almost impossible to achieve. Photo by fauxels from Pexels … Continue reading Building a Collaborative Workforce to Improve Business Performance →

A.I. Requires Repositioning Your Workforce Rather Than Laying Them Off

AI Tools

Daniel Burrus March 15, 2021 Artificial intelligence (A.I.), one of the 20 core technologies I identified back in 1983 as the drivers of exponential economic value creation, has started out simple. From Amazon’s Alexa, Siri on your iPhone, or proclaiming “hey, Google…” in your home, there are several small but impactful applications of A.I. that … Continue reading A.I. Requires Repositioning Your Workforce Rather Than Laying Them Off →

The Role of Digital Employee Experience in Productivity of the Remote Workforce

Digital Transformation

Sumit Aneja January 20, 2021 As companies switch to long term remote work in light of the pandemic, working from home has been quite an adjustment for employees. Most businesses today are facing this question – how to improve digital employee experience & sustain the productivity of remote employees? Reimagining your workforce Businesses need to … Continue reading The Role of Digital Employee Experience in Productivity of the Remote Workforce →

4 Ways to Create Holiday Fun For Your Remote Workforce

Remote Work Environment

Thomas Griffin November 6, 2020 Feeling connected as a team while doing remote work is a challenging task. However, staying in touch with your organization and the people in it is critical for employee morale. The upcoming holiday season could make the lack of real-life connection even more evident than before since we can’t have … Continue reading 4 Ways to Create Holiday Fun For Your Remote Workforce →

5 Ways to Build Company Culture with a Remote Workforce

Remote Work Tools

Tad Mitchell October 6, 2020 To some degree, employees working from home is here to stay for the foreseeable future. As leadership teams move on from the initial concerns of VPN connections and transitioning in-person meetings to video, another question presents itself: how do we maintain our collaboration and company culture with a remote workforce … Continue reading 5 Ways to Build Company Culture with a Remote Workforce →

The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team

Conflict Managemnet

Laura Krajewski July 6, 2020 We’ve all been there. You get an email from someone you work with and something doesn’t sit right. Was that word choice just a coincidence? Or, are they annoyed with me? Those absent, non-verbal cues are hard to interpret. It’s often difficult to gauge how your relationship is going with … Continue reading The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team →