Tag Archives: Workforce

How to Tackle the Challenges of Managing a Multi-Generational Workforce: 2 Challenges (and Advantages) to Managing a Call Center Composed of Workers Across Different Generations

Generation Z

Laura Krajewski June 25, 2020 You’re in a meeting with some co-workers and one of the older team members in the room says “Daaaa Bearsss!” A rise of laughter erupts from a handful of other employees. Several of the younger employees give polite smirks while looking clearly out of the loop. Then someone says, “Haven’t … Continue reading How to Tackle the Challenges of Managing a Multi-Generational Workforce: 2 Challenges (and Advantages) to Managing a Call Center Composed of Workers Across Different Generations →

Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy

Management Excellence

Laura Krajewski June 22, 2020 Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. And as we live and work through a pandemic, that number has only grown. In the last few months, technology giants like Apple, Facebook, Microsoft and Twitter have … Continue reading Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy →

Pivot Your Workforce Management Strategies Toward Employee Engagement

Management Excellence

Laura Krajewski — June 9, 2020 Alexas_Fotos / Pixabay Picture this: Every day, your agents come to work to find interactions that totally match their skills. They’re empowered to answer customer questions. And they’re the experts on the needs of your customers. Every person who reaches out gets directed to the agent who knows how … Continue reading Pivot Your Workforce Management Strategies Toward Employee Engagement →

Embrace the New Normal: How to Engage Your Remote Workforce

Remote Work Challenges

Theresa McEndree — May 29, 2020 “Business as usual” feels like a distant memory. In addition to the upheaval of what used to constitute normal workflows before the COVID pandemic, people have also experienced changes in where they do their work. New research[1] found that 63% of Americans surveyed are working virtually right now—many for … Continue reading Embrace the New Normal: How to Engage Your Remote Workforce →

How to Focus on Sustainability With a Remote Workforce

Remote Work Challenges

Eliza Erskine — May 19, 2020 2020 was your sustainability year! You eventually got all teams on board, created great employee momentum in February, and by mid-March, all employees were working from home and you’re scrambling to keep employee culture, keep employees safe and figure out this brave new COVID world. Sound familiar? Luckily, your … Continue reading How to Focus on Sustainability With a Remote Workforce →

How to Effectively Deal with a Remote Workforce

Remote Work Environment

Steven Imke — March 22, 2020 In the wake of the coronavirus (COVIN-19), the Centers for Disease Control and Prevention (CDC) recommends that businesses consider “social containment” strategies. As a result, many companies are encouraging their employees who can work from home to do so. Here are some ideas to consider as you shift your … Continue reading How to Effectively Deal with a Remote Workforce →

4 Simple Ways to Keep Your Remote Workforce Healthy and Productive

Remote Work Environment

Syed Balkhi — March 19, 2020 Working from home is convenient, and for some, a regular part of their lives. It’s easy to do with an on-site, physical office, but for those who lead remote workforces like me, how can you support your employee’s health and wellness from afar? Wellness programs can make work more … Continue reading 4 Simple Ways to Keep Your Remote Workforce Healthy and Productive →

Random Posts on