Carol Stephen — November 16, 2017 — November 16, 2017
The Best Social Media Managers Are Like Octopi
What the heck, you’re thinking to yourself: doesn’t she mean octopuses? Well, no, although I’ve seen a lot of people use that word. And why an octopus? Because they have eight arms, they’re exceedingly clever, and they can do a million things at once. Octopi are the original multitaskers!
Flexibility
Flexibility
Your social media manager (“SMM”) needs to have the flexibility of an octopus. They sometimes have to be able to squeeze their entire body through a small keyhole in a locked door. Metaphorically, that is.
Shifting Focus
Shifting Focus
Your SMM needs to be able to move from research, to writing headlines, to engagement within the space of a few moments. She needs to be able to do all of this and remember all of it. By the way, here’s a post about writing headlines that you might like: Headline Writing: 10 Reasons it’s a Pain in the Asterisk.
Big Picture
Big Picture
Having an idea of where your company is headed is one of the tasks an SMM needs to always have in mind. Without a destination…aww, you know that saying already, don’t you? Thought so.
Small Picture
Small Picture
There are a lot of details in social media. Engaging with people requires diligence to those details. Everyone wants to feel appreciated! And you never know who’s behind an account! Speaking of which, here’s a post about appreciation and paying it forward that might interest you.
Engagement
Engagement
Speaking of engagement, that’s of utmost importance to you and your account. So your SMM needs to be friendly and engaged on your company’s behalf. That means she needs to know what to say when, and to whom. And that engagement matters more than follower growth, as outlined in this article: How to Sell the Importance of Engagement Over Fan Growth on Social Media.
Fast Moving
Fast Moving
Social media moves quickly. You can practically watch the trending topics as they change from one to the next! And if there’s an emergency, you want your SMM to be on top of it. If you’d like to learn how to use trending topics, you might like to read more: How to Use Trending Topics for Your Business: Twitter.
Good Humor
Have grace and a sense of humor are critical. Sometimes people just need someone to listen to them so they feel that they were heard.
Intelligence
On top of everything else, your SMM needs to be intelligent, able to compile reports when needed, and have the willingness to show you possible strategies and new tools as well. So she needs to be able to show you new platforms or strategies for your accounts.
Need An Octopus?
I have space for a new client, so please let me know if you want someone to work with your business!
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