Twitter Triples The Size Of The Abuse Support Team & Adds Doxing Reports

Earlier this month, an internal email leaked where Dick Costolo, Twitter’s CEO, stated “We suck at dealing with abuse and trolls.”

It appears that the actions to correct this have, in-fact, been swift. An announcement (February 28, 2015) from Tina Bhatnagar, VP of User Services, stated that the team is releasing new reporting options and has tripled in size over the last six months.

The new report will specifically be geared to halt “doxing” or the practice of broadcasting personal information on the web. The new report will allow for users to report on “content issues including impersonation, self-harm and the sharing of private and confidential information” against malicious users.

Ars Technica also received confirmation that users which have been warned or temporarily banned may be instructed to provide their email or phone number to gain access again.

These new actions will not be visible to the vast majority of rule-abiding Twitter users – but they give us new options for acting against the accounts that don’t follow the rules and serve to discourage behavior that goes against our policies.

The beefed-up abuse team now handles five times the user reports as it previously could, thanks to the extra staffing, processes and tools. Overall, these changes and the new focus should help make Twitter a safer place and may help the company correct some of its declining Monthly Active User issues.

For more information, see the official release and Ars Technica.

About The Author

Greg Finn

Greg Finn is the Director of Marketing for Cypress North, a company that provides world-class social media and search marketing services and web & application development. He has been in the Internet marketing industry for 10+ years and specializes in Digital Marketing. You can also find Greg on Twitter (@gregfinn) or LinkedIn.

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