AI’s role in B2B marketing isn’t universal. Learn where human expertise trumps automation in content, design and regulated industries.
Somebody in B2B needs to hear this today: AI isn’t a one-size-fits-all solution. A new core skill every marketer needs to develop moving forward is the ability to discern where AI enhances our efforts and where human expertise remains irreplaceable.
Significant gaps exist in AI’s capabilities, particularly in industries where human expertise is essential to achieving meaningful outcomes. Some of B2B’s most influential sectors require the most sophisticated, accurate content and strategies.
The B2B content creation conundrum
Of the 61.4% of marketers who report using AI, 44.4% use AI to create content. Yet, while generative AI has made significant strides, it has a pronounced Achilles’ heel:
AI mimics. It doesn’t create. Marketing based on mimicry is inherently incapable of being specific or creative enough to make a brand stand out. B2Bs, particularly in complex industries, demand specialized knowledge and the ability to create messages that resonate with well-informed decision-makers.
Moreover, B2B content must integrate current market trends, competitive analysis and forward-thinking strategies. AI can gather data and make predictions from past events, but it still can’t match the strategic insights or emotional understanding experienced human marketers provide. This limitation is clear in thought leadership content, especially LinkedIn, where fresh ideas and innovative perspectives are key.
The aesthetic challenge of AI in design
Design is another area where AI’s impressive capabilities fall short of human creativity and judgment. AI-generated designs often struggle with adhering to brand guidelines and understanding subtle aesthetic principles. (And I won’t even get started on the AI-generated portraits, where the subject has three legs or six fingers.)
Visual AI tools like Midjourney and Ideogram can quickly generate design options, including typography (though results may vary). Still, they lack a deep understanding of how humans perceive and interact with visuals.
A skilled human designer brings an intuitive grasp of balance, harmony and visual hierarchy that AI has yet to master. For instance, in logo design or brand identity creation, AI might produce designs that fulfill their prompts while completely failing to capture the essence of a brand’s personality or values.
AI’s interpretation of design prompts also misses the subtleties of client requests. A human designer reads between the lines, asks clarifying questions and iterates with nuance. This human touch is crucial in creating well-designed designs that effectively reflect a brand’s essence.
High-stakes industries: Where precision is non-negotiable
The global marketing transcription market is projected to reach $ 4.4 billion by 2033. B2B marketers serving highly regulated and technical industries like legal, medical and law enforcement know that precise, accurate communication is crucial. In these sectors, where expertise and nuance are needed most, AI’s limitations are particularly pronounced.
As industry expert Ben Walker, CEO of Ditto Transcripts, explains, “A trained human can easily differentiate between ‘hyper’ and ‘hypo.’ Those prefixes have opposite meanings, but people’s accents, speech patterns and the audio recording quality can confuse AI systems.”
If you’re marketing a medication for hypoglycemia and an AI transcript from your trusted subject-matter expert says “hyperglycemia,” you run the risk of serious — even dangerous — false advertising. Publishing an inaccurate data point or term damages an audience’s trust in a brand, company or institution, resulting in a public backlash, negative press and legal ramifications.
Misunderstandings also have grave implications for other industries. For example, my company works with law firms that require PR tied to their working cases and new legislation. Quotes need to be attributed to the right speaker. Phrasing and terminology need to be exact.
How can a PR professional write a pitch based on a court transcript if that transcript’s accuracy can’t be trusted? And in the time it takes for an AI transcript to be reviewed by a subject-matter expert, valuable time is wasted. In fact, with news moving at the speed of our social media feeds, the opportunity might even be completely lost.
The irreplaceable human connection
Post-pandemic, there’s been a strong comeback in demand for in-person events. I’m getting more speaking and keynote bookings. The energy from live audiences is more eager and intense than ever. The event industry market is booming at a CAGR of 6.4% and is projected to reach $ 2.1 trillion by 2032. In a B2B context, 82% of event attendees prefer to attend in person, and 80.4% of organizers identify in-person events as their organization’s most impactful marketing channel.
We’re also seeing a continued appreciation for virtual human interactions through webinars, livestreams and podcasts. These formats are increasing in value precisely because they offer what AI cannot: authentic human engagement. Human-centric events provide opportunities for spontaneous conversations and memorable networking — the kind of relationship-building that’s difficult to replicate in faceless, digital spaces.
Whether it’s in-person or via livestream, the human element remains crucial. The energy of a live audience, the ability to read a room and the spontaneity of real-time interactions are elements that AI cannot replicate. Audiences appreciate real people sharing their knowledge and answering real-time questions and the ability to build this rapport remains a uniquely human skill.
Balancing AI and human expertise
It’s clear that while AI offers benefits in many areas, it also has significant limitations across the board, from B2B content and design to highly regulated industries and human-powered events. The value proposition of human expertise with advanced technology is becoming a critical differentiator in the marketplace.
The key for marketers is to strike a balance, using AI where it enhances efficiency while recognizing the areas where human skills are irreplaceable. Understanding these nuances allows us to create marketing strategies that harness the best of both worlds.
As we look to the future, the most successful B2B marketers will be those who seamlessly integrate AI tools into their workflows while identifying and prioritizing the human elements that drive engagement, build trust and create lasting connections with audiences.
The post Where AI falls short in high-stakes B2B industries appeared first on MarTech.
About the author
Shama Hyder is the Founder & CEO of Zen Media, an international keynote speaker, and a bestselling author. Fast Company calls her a “millennial master of the universe” and a “zen master of marketing.” She’s a Forbes and Inc. 30 under 30 alum, and LinkedIn has called her a Top Voice in Marketing four years in a row. Shama was recognized as a top 100 entrepreneur under the age of 30 by The White House and a top 100 entrepreneur under the age of 35 by the United Nations. Zen Media is a PR and marketing agency serving tech-driven b2b companies around the globe. Shama has been a media correspondent for Fox Business, MSNBC, Bloomberg, CNBC and she’s one of the world’s leading experts on marketing and PR in the digital age.
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